Train Running Supervisor

2 weeks ago

London, Greater London, United Kingdom East Midlands Railway Full time
We are proud to be
One Team at East Midlands Railway (EMR).

We are passionate about
keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this.

Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.


London is calling... YOU... to join #TeamEMR at St Pancras Station


Are you enthusiastic, approachable and passionate about delivering great customer service as part of a fun and friendly team? Do you get a buzz from working in a busy, exciting environment where no two days are the same? We're looking for people just like you to recruit into our Talent Pool for a variety of roles in our Customer Services team at London St Pancras station.

Take a look at all the roles we're recruiting to here.

We are recruiting for future Train Running Supervisors for London St Pancras station. #
TeamEMR

About the role
We pride ourselves on delighting our customers at every stage of their journey.


As a Train Running Supervisor, you will be a key player in ensuring the smooth, safe operation of our services in and out of St Pancras station, providing assistance and information to our customers on the station and working together with the Stations team to deliver any changes to normal operations.


You will assist the Station team with day to day activities by acting as a friendly and approachable 'go to' person for accurate and timely train information, delivering a high standard of customer service.

You will be responsible for arranging platform alterations and/or set swaps to avoid disruption to services and communicating any changes effectively to all parties.

Where necessary, you will also support the Customer Service Officers and Supervisors with dispatching of trains.

Some of your key duties will involve:

  • Liaising closely with station staff, other stations and information control to follow up customer related issues in line with East Midlands Railway visions and values
  • Monitoring the progress of all trains due to arrive or depart from St Pancras and acting as the focal point for train information
  • Providing all staff at St Pancras with advance information of any delays
  • Operating the customer information system where required
  • Acting in accordance to the disruption plan, working closely and in agreement with East Midlands Control and the Station Duty Manager
  • Maintaining the required knowledge with regard to rules and regulations and safety standards obligations and all other operational guidelines
  • Liaising with the Station Duty Manager to ensure that full and accurate information is provided

About You


You will be passionate about delivering excellent customer service on a daily basis, managing challenging situations and keeping people safe.

Working closely with the local management team, you will also be pro-active in seeking out opportunities to improve processes and encourage smarter ways of working.


Previous experience in a supervisory or people manager role is essential and you will need to be able to work a shift pattern, which will include early, late and nights, along with weekends and bank holidays.

Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:

  • Free travel on the East Midlands Railway network.
  • Discounted travel (up to 75% off across the rail network and other train operating companies)
  • Friends and Family discounted tickets
  • Defined benefit railway pension scheme
  • Employee benefits portal with access to generous discounts, Cycle 2 Work Schemeand many more

This all sound great What are the next steps?
-
Online Psychometric tests
  • These are associated with the safety critical nature of the role.

These tests are**:
SCAAT test (Safe Concentration and Attend Test) and SAT test (Safety Awareness Test)

-
Competency Based Interview:

  • This is the last stage in the process and will take place with our hiring managers, either on the same day as the assessment or at a later stage.

  • Morgan Crossing

    2 weeks ago

    London, Greater London, United Kingdom Running Room Full time $8

    Running Room Morgan Crossing, Unit 116, 15745 Croydon Drive, Surrey, British Columbia, Canada Req #407 Monday, May 27, 2024 We are seeking a Store Manager to help oversee the efficiency of our sales floor. The successful candidate will be responsible for developing opportunities for customers and providing training and support to Sales Associates while...

  • Specialist - Influencer Marketing & Partnerships

    4 weeks ago

    London, Greater London, United Kingdom ON RUNNING Full time

    In shortBorn in the Swiss Alps with the goal of revolutionizing the running industry, On has become one of the world's fastest-growing sportswear brands. We're on a mission to ignite the human spirit through movement, staying true to our deep roots in performance running while growing our relevance with those who move in other ways. To serve this ambition,...

  • Freelance Brand Representative UK

    1 month ago

    London, Greater London, United Kingdom ON RUNNING Full time

    In shortWe are excited to offer the position of a Freelance Brand Representative. You will work in a fast-paced environment where we make ideas come to life. You will work in the field representing the brand On in your in the UK. You can be based anywhere across the country.Your MissionEnsure that store staff at On's retail partners are up to date with the...

  • Freelance Brand Representative UK

    2 weeks ago

    London, Greater London, United Kingdom ON RUNNING Full time

    In short We are excited to offer the position of a Freelance Brand Representative. You will work in a fast-paced environment where we make ideas come to life. You will work in the field representing the brand On in your in the UK. You can be based anywhere across the country. Your Mission Ensure that store staff at On's retail partners are up to date with...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Nando's Chickenland Limited Full time

    Hourly Rate: £0.00_ This may differ for under 18s_:We're looking for the best talent to join our Nando's team as Supervisors.What's a Supervisor we hear you ask? Well, they're the people in-between the management team and the Nandocas (what we call our team members) in the restaurant. A Supervisor helps in the running of the restaurant and learns the basics...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Nando's Chickenland Limited Full time

    Hourly Rate: £11.60_ This may differ for under 18s_:We're looking for the best talent to join our Nando's team as Supervisors.What's a Supervisor we hear you ask? Well, they're the people in-between the management team and the Nandocas (what we call our team members) in the restaurant. A Supervisor helps in the running of the restaurant and learns the...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Nando's Chickenland Limited Full time

    Hourly Rate: £12.02_ This may differ for under 18s_:We're looking for the best exPERI-enced talent to join our Nando's team as Supervisors.What's a Supervisor we hear you ask? Well, they're the people in-between the management team and the Nandocas (what we call our team members) in the restaurant. A Supervisor helps in the running of the restaurant and...

  • Supervisor In Training London, ON

    2 weeks ago

    London, Greater London, United Kingdom Maple Leaf Foods Full time

    Production Supervisor In Training – London, Ontario A Sustainable, Forward Thinking Protein Company Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly...

  • Training & Monitoring Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Dalata Hotel Group plc Full time

    Reservations Supervisor – CLAYTON HOTEL CHISWICK Objective of the Role Reporting to the Reservations Manager, the Reservations Supervisor will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Supervisor, you will act as the...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom FishWorks - Swallow Street Full time

    Supervisor up to £20/hWe love to share our true passion for fish with our customers. As a Supervisor you will be fully responsible for training new waiting staff and ensuring they are trained to the highest standards in all areas. You will also use your great organisational and leadership skills to run and coordinate shifts, ensuring your team deliver an...

  • Accreditation & Training Operations Supervisor

    2 weeks ago

    London, Greater London, United Kingdom the Difference Full time

    My client, a global Membership and Training Organisation based in central London are currently recruiting for an Operations Supervisor to join their team.The Operations Supervisor will manage to the highest standard, the development and delivery of public and In-House Accreditation Programmes and specialist courses in the UK and Overseas. They will also...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Specsavers Full time

    Senior OA/SupervisorLocation: Kensington, LondonSalary: up to £28k depending on experience - plus bonusWorking hours: Full time 40 hours a week - weekend work is essentialExperience level: Specsavers experience is essentialAs our Supervisor, you'll make sure that the store runs like clockwork. That means supporting other staff, making sure they're familiar...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Steak and Company Gloucester Road Full time

    Full time Supervisor - £18.50 hourly inc TroncWe are looking for a Supervisor to join our fantastic team at our flagship restaurant in the heart of London's Westend.We are open to first time Supervisors and offer a fantastic training program, but strong experience in front of house hospitality is neededResponsibilities: Running your own section in the...

  • Head of Strategic Partners EMEA

    7 days ago

    London, Greater London, United Kingdom ON RUNNING Full time

    In shortWith a commitment to revolutionizing performance-driven products, On is taking the global sports footwear, apparel and accessories market by storm with cutting-edge tech and innovative products as the world's fastest growing premium sports brand.As the Head of Strategic Partners - EMEA you will lead a team to connect the On brand to our EMEA...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom The Carpenters Arms Full time

    Pub Supervisor London£ £12.50Here at Market Taverns we have 13 incredible pubs across central London.Each pub is unique and different to one another, but every pub delivers incredible service, has great products & is all about the good energy.We offer great autonomy to the management team ensuring the voices, opinions & suggestions are heard.We are looking...

  • Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Aimé Leon Dore EU Full time

    Aimé Leon Dore is seeking a pro-active Retail Supervisor to join the team in London, reporting directly to the Store Manager and Assistant Manager. The Retail Supervisor will be responsible for supporting the day-to-day running of the first international Flagship store whilst delivering an exceptional brand experience.Duties & Responsibilities Support store...

  • Pub Supervisors

    2 weeks ago

    London, Greater London, United Kingdom Market Taverns Full time

    Pub Supervisors & Shift/ Team Leaders - London Salary: £12.00 – £13.62 (venue specific)Inc tronc at some pubs with additional tips and incentivesHere at Market Taverns we have 13 incredible pubs across central London.Each pub is unique and different to one another, but every pub delivers incredible service, has great products & is all about the good...

  • Audit Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Rutherford Briant Full time

    A hard-to-find opportunity, working as an Audit Supervisor within the Top 30 specialising in Hospitality. It's rare to see a Hospitality specialism within a Top 30 firm, but due to success and growth, a highly reputable practice are looking for an Audit Supervisor to join them. The position is within a Top 30 Practice and being an Audit Supervisor, means...

  • Retail Supervisor

    2 weeks ago

    London, Greater London, United Kingdom RELY RECRUITMENT Full time

    Retail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE'S:Have worked as a retail...

  • Retail Supervisor

    4 weeks ago

    London, Greater London, United Kingdom RELY RECRUITMENT Full time

    Retail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE'S:Have worked as a retail...