Head of Income Management

6 months ago


Preston, United Kingdom Community Gateway Association Full time

**Head of Income Management**

**37 hours per week, based in Preston**

**£65,000 per annum**

This is an exciting time to join Community Gateway. We have just launched our new values and behaviours, embarked on our Every Customer Matters and Service Transformation Strategy and are on the cusp of launching our new vision and 6 year corporate plan.

We are now looking for a new Head of Income Management to join our senior leadership team.

**What will you be doing in this role?**

As the Head of Income Management, you will be responsible for leading and directing specialist officers within the Income Management Team, to ensure the delivery of an efficient and effective collection service that maximises income for Community Gateway and its tenants.

You will provide clear leadership, encouraging and driving a culture of high performance and customer service excellence.

As an active and effective member of the Senior Management Team you will inspire and develop our people, working collaboratively to deliver our vision and values and ensure our corporate and strategic objectives are achieved.

**What we are looking for in you**

Our Income Management Team has an incredible record, and we are now looking for a new Head of Income Management to lead and motivate the team and continue to build on the exceptional performance that this team delivers.

**The main things**:

- You will have experience in a similar role, with knowledge of relevant legislation
- Your customer service is second to none
- You will have extensive experience of leading and managing a team
- You can demonstrate your ability to meet demanding targets and delivering business performance that exceeds expectations
- You are able to analyse and interpret data and translate findings into service and performance improvements and produce reports to Board and our Executive Leadership Team.

**The perks**:
We aim to make our employee experience second to none and our benefits package reflects how we much we value our colleagues. We offer a variety of wellbeing benefits and development opportunities, in addition to generous holiday entitlement. You'll start on 22 days leave, plus bank holidays, an additional 3 days for Christmas closure and another day for your birthday. Your annual leave increases with your length of service to a maximum of 27 days. We also enrol all our colleagues in a company paid health cash plan and pay up to 8% employer pension contributions. Check out the attached leaflets for more info

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

**Dates for your diary**:
The closing date for this role is **Wednesday 3rd April **at** **midnight with interviews held week commencing 8th or 15th April.



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