Executive, National Client Solutions

1 week ago

Oldbury, United Kingdom Crowe UK LLP Full time

**Executive, National Client Solutions - Flexible Locations Oldbury, London or Kent**

**Purpose of the role**:
Reporting to the National Client Solutions Support and Audit Development Manager the overall purpose of the role is to receive and deal with calls from the firm’s CaseWare users nationally and assist in the development and testing of updates to both CaseWareAccounts and our own Crowe Audit System.

Queries can include everything from removing bugs to advice on posting journals to deal with apparent 'differences’ within the accounts highlighted by the software.

The role offers the ability to identify and investigate issues which are bugs in either the accounting or the audit software so that they can be raised with programmers and solutions sought. It is also important to identify training needs amongst users whichcan be addressed through the creation of user guidance or training schemes to be delivered to users.

**The location for the role is flexible across Crowe offices in Oldbury, London or Maidstone**

**Responsibilities**:
Key responsibilities include, but are not limited to:

- Ensuring calls are dealt with efficiently, with additional technical or IT support requested as necessary
- Following-up and monitoring of user issues to identify software bugs or potential enhancements
- Liaising with programmers reporting issues we have found and testing future software releases for Accounts and Audit
- Liaising with the Technical department with regard to development of changes in Audit requirements
- Development of user guidance and training schemes
- Associated admin tasks

**Behaviours & attributes**:
Our key drivers Our behaviours What we can expect of our Teams Working with clients Client relationships You establish good rapport with (internal and external) clients, provide excellent service and are responsive and accessible, building solid relationshipsthat allow us to better understand their needs and tailor our service accordingly.

Client care & adding value You are committed to delivering the best possible results for our clients through taking ownership of your tasks, delivering work of high standards and demonstrating an approachable and professional manner. You continually seekto improve the service you provide to your clients.

Engaging with the big picture Demonstrate our core values in everything you do - attention to quality, professionalism, integrity, approachability and relationships.

Business Development Demonstrate a clear understanding of the external marketplace and the issues our clients face in order to be able to identify opportunities to extend work with existing clients and providing services to potential new clients. Start tobuild networks and actively engage in developing ideas to enhance the value our clients find in our services.

Working with people Motivating & developing people Support new colleagues as they join the firm and help them settle into the team that you are a part of.

Leading & Managing people With increasing experience starts to demonstrate a willingness to lead on projects and activities, or constructively challenge those who are leading and managing.

Communicating with impact You are able to express yourself clearly both face-to-face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordingly.You seek to have a positive impact on everyoneyou come into contact with.

Delivering as a Team Demonstrate your understanding of the need to work as a team, recognising and drawing on the strengths of each individual. You will encourage collegiate working and sharing of ideas to deliver the best possible service to our clients.You will avoid blaming others and work as part of the team to deliver work and resolve issues.

Achieving results Innovation Demonstrate genuine professional curiosity and problem-solving skills. The ability to think pragmatically and commercially to suggest ways to make our work more efficient and of value to our clients. Embracing change Approachnew situations with an open mind, supporting the senior team in bringing about change to improve the way we do things.

Managing risk Accepting and demonstrating personal responsibility for health and safety, data protection and other compliance areas.

Self-management Imitative Working proactively and taking initiatives. You know when to ask for help and where to find it. You use opportunities to learn from others.

Career motivation Committed to your personal and professional development, taking responsibility for furthering your career within the firm through seeking opportunities to expand your knowledge and hone your skills.

Resilience & Tenacity Accept that challenges are part of our working lives and demonstrate an ability to remain motivated and engaged through such times.

Self-management Plan, prioritise and prepare in advance in order to meet deadlines and work commitments efficiently. Having an enthusiastic and positive 'can-do’ approach. Be prepared to put in extra effort to get the job completed on deadline and to thestandard required.

Technical & Quality Technical competence You are able to relate technical knowledge from professional study or previous experiences to current practical work situations.

Delivering Quality You keep up to date with what is happening in your professional area to ensure standards never slip.

**Preferred technical skills, experience & knowledge**:

- Excellent communication skills with a friendly approach
- Experience of using accounting or audit software
- Problem solving and solution driven
- Part qualified accountant with audit experience
- Excellent attention to detail
- High level of I.T. literacy
- Ability to work to deadlines when required
- Excellent organisational skills

**Required qualifications**:

- Flexible depending on experience

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