Customer Service Officer
7 months ago
**WORKING ARRANGEMENTS**
- Monday to Friday, 30 hours per week. Your normal working hours are from 09.00am to 3.00pm from Monday to Friday inclusive of a 20-minute lunch break.
- You will be required to work 39 weeks per year between September and July. **You are not require to work during school holidays, including half-term holidays.**:
- Ability to buy up to 5 days of unpaid leave during school term-time.
**RESPONSIBILITIES**
- Processing customer orders
- Liaising with Warehouse/Operations, Sales, Purchasing and Customers to resolve any order queries efficiently
- Telephone answering
- Dealing with incoming calls and enquiries enthusiastically
- Other customer service duties and office admin duties
**REQUIRED SKILLS & QUALITIES**
- Proactive and positive attitude
- Team player who goes the extra mile
- Obsessed with Customer Service with experience working in customer related roles
- Work well under pressure managing multiple priorities
- Excellent written and verbal communication skills and a high level of accuracy
- Competent IT skills in MS Office and standard ERP/order processing software systems
**SALARY**
**Job Types**: Part-time, Permanent
**Salary**: £17,500.00-£18,000.00 per year
Expected hours: 30 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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