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Transport Support Operator

8 months ago

Spalding, United Kingdom Afterpay Full time

**Company Description**:
Fowler Welch are a multi award winning supply chain specialist working with retailers, wholesalers and manufacturers, providing temperature controlled warehousing allowing consolidation, storage & transport service for chilled foods. We offer a tailored, fast and frequent logistics service with countrywide coverage.

Our Spalding site are now recruiting for a Transport Support Operator on a full time, permanent basis.

Working hours: Nights - 4 on 4 off, 18:00-06:00

The purpose of a Transport Support Operator is to support the performance of the transport function in delivering an efficient, compliant and service-driven operation.

Key Duties of a Transport Support Operator:

- Despatching outbound drivers, ensuring that correct paperwork is issued, and that all instructions regarding collections and deliveries are clear and understood.
- Monitoring of vehicle progress at all stages of its journey utilising appropriate systems of telephone.
- Ensuring any delays or issues potentially affecting performance are escalated appropriately
- Utilise customer or retailer systems to ensure that bookings are made, amended, or progress updated as necessary
- Assist in resolving operational issues as appropriate, liaising with drivers, customers, delivery points or other stakeholders as required.
- Collating and presenting KPIs or other operational information as directed to demonstrate performance and improvement opportunities
- Liaise with internal departments as required to ensure performance is optimised, including Warehouse, Finance, Fleet, KAMs
- Assist other operational departments as directed to ensure operational or legal compliance is to the highest standard. Examples may include assisting with vehicle downloads, vehicle condition checks, investigating incidents, dealing with vehicle breakdowns et

**Qualifications**:

- Experience of working with people.
- Experience of working to challenging deadlines in a pressurised environment
- Experience of using IT packages including Microsoft Office Word and Excel - intermediate skills.
- Experience of organising work activity.
- Office working environment experience, ideally gained within an FMCG environment
- Experience of working in an administrative capacity
- Basic geographical knowledge of the United Kingdom
- Basic understanding of cost management
- Basic knowledge of FMCG or logistics industry
- Excellent customer understanding
- Critical information management skills
- Good relationship building skills
- Able to work on your own, or as part of a team

**Additional Information**:
As part of its Drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- 20 days holiday entitlement
- 4.5% employer pension contribution
- Life Assurance - 3x annual salary
- Health cash plans
- Retail discounts via our benefit platform