German Customer Care Administrator

5 months ago

St Neots, United Kingdom Lifeplus Europe Full time

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

**Job Purpose**:
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

**The role will include but is not limited to**:
Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.

Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.

Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.

Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.
- Passionate about delivering excellent customer service.
- Must be fluent in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.

**The values you’ll stand by**:

- Be generous with your knowledge, knowledge is only powerful if you share it with others.
- Bring integrity, listen first and then speak.
- Embrace transformation, be brave - it’s easier to stick to what you know but we learn from our mistakes.
- Have quality at the heart of what you do, always give your best and expect the same from others in return.

**What we offer you**:

- Rewarding salary packages
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly Lifeplus nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers

**Hours and Days**:
5-week rotational shift:

- Week 1: Monday to Friday. 07:00 - 15:15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 - 15:45 UK Time
- Week 3: Monday to Friday. 11:00 - 19:15 UK Time
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 - 16:15 UK Time
- Week 5: Monday to Friday. 11:45 - 20:00 UK Time

**Location**:

- Lifeplus House, St Neots

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
- Please note: The successful applicant will be required to undertake a criminal record check.
- Please advise us in advance if you have any special requirements if you are asked to attend an interview.

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home

Application question(s):

- Will you be able to reliably commute to the office in St Neots?

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in St. Neots

  • Customer Care Administrator German

    2 weeks ago

    St Neots, United Kingdom Athena Resourcing Solutions Careers Full time

    German Speaking Customer Care AdministratorSalary £20 - 27,000Hybrid working 1 day per month in the office in CambridgeshireOur client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator...

  • Customer Care Administrator German

    1 day ago

    St Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    German Speaking Customer Care Administrator Salary £20 - 27,000 Hybrid working 1 day per month in the office in Cambridgeshire Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care...

  • German Customer Care Administrator

    5 months ago

    St Neots, United Kingdom Lifeplus Full time

    German Customer Care Administrator Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of...

  • German Customer Care Administrator

    5 months ago

    St. Neots, United Kingdom Lifeplus Europe Full time

    Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who...

  • German Customer Care Administrator

    5 months ago

    St. Neots, United Kingdom Lifeplus Europe Full time

    Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who...

  • Customer Care Administrator

    1 month ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    Job Title: Customer Care Administrator - German SpeakingWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Administrator - German Speaking. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network of customers, resolving queries, and...

  • Customer Care Administrator

    1 month ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    Job Title: Customer Care Administrator - German SpeakingWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Administrator - German Speaking. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network of customers, resolving queries, and...

  • German Speaking Customer Care Specialist

    1 week ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    Job DescriptionAthena Resourcing Solutions is seeking a German Speaking Customer Care Administrator to join their team. As a key member of the Customer Care team, you will be responsible for providing excellent customer service to a wide range of customers.Key Responsibilities:Answer customer queries and process incoming customer requests via phone and email...

  • German Speaking Customer Service Coordinator

    1 week ago

    St. Neots, United Kingdom Athena Resourcing Solutions Full time

    German Speaking Customer Care Administrator Salary £20 - 25,000 Hybrid working 1 day per month in the office in Cambridgeshire Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care...

  • German Speaking Customer Service Coordinator

    1 month ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    German Speaking Customer Care AdministratorRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Salary £20 - 25,000Hybrid working 1 day per month in the office in CambridgeshireOur client is a people focused business who strive to create an environment where...

  • German Speaking Customer Service Coordinator

    1 month ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    German Speaking Customer Care AdministratorSalary £20 - 25,000Hybrid working 1 day per month in the office in CambridgeshireOur client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator...

  • German Speaking Customer Service Coordinator

    2 months ago

    St. Neots, United Kingdom Athena Resourcing Solutions Full time

    German Speaking Customer Care AdministratorSalary £20 - 25,000Hybrid working 1 day per month in the office in CambridgeshireOur client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator...

  • Customer Care Team Leader German Speaking

    1 week ago

    St. Neots, United Kingdom Athena Resourcing Solutions Full time

    Job Title: Customer Care Team Leader German Speaker Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire. Successful International company are looking for Customer Care Team Leader German Speaker . Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute...

  • Customer Care Team Leader German Speaking

    6 days ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    Job Title: Customer Care Team Leader German Speaker Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire. Successful International company are looking for Customer Care Team Leader German Speaker . Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively...

  • Customer Care Team Leader German Speaking

    1 week ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    Job Title: Customer Care Team LeaderGerman SpeakerLocation: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire.Successful International company are looking forCustomer Care Team LeaderGerman Speaker. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to...

  • German Speaking Customer Service Representative

    4 weeks ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    Customer Care Administrator - German LanguageWe are seeking a highly skilled German Speaking Customer Care Administrator to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Germany.About the Role:Provide customer service to clients in Germany via phone, email, and...

  • German Speaking Customer Service Representative

    4 weeks ago

    St Neots, United Kingdom Athena Resourcing Solutions Full time

    Customer Care Administrator - German LanguageWe are seeking a highly skilled German Speaking Customer Care Administrator to join our Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Germany.About the Role:Provide customer service to clients in Germany via phone, email, and...

  • Customer Care Team Leader German Speaking

    1 day ago

    St Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    Job Title: Customer Care Team Leader German Speaker Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire. Successful International company are looking for Customer Care Team Leader German Speaker . Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively...

  • Customer Care Team Leader German Speaking

    2 weeks ago

    St. Neots, United Kingdom Athena Resourcing Solutions Full time

    Job Title: Customer Care Team LeaderGerman SpeakerLocation: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire.Successful International company are looking forCustomer Care Team LeaderGerman Speaker. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to...

  • German Customer Care Specialist

    4 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    Job Title: German Customer Care AdministratorAt Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key...