Customer Service Leader German Language Expert
9 hours ago
We are seeking a motivated and experienced Customer Service Leader who is fluent in German to lead our customer care team and deliver exceptional service to our German market. Estimated salary range: £35,000 - £45,000 per annum, depending on experience.
About the RoleThe successful candidate will be responsible for leading a team of customer care administrators, motivating and supporting them to provide excellent customer service. The role involves resolving complex customer queries, carrying out channel quality reviews, and collaborating with colleagues to achieve excellence.
The ideal candidate will have previous team leadership/supervisor experience, be passionate about delivering customer service, and possess positive and engaging communication skills. They will also be flexible, able to prioritize a varied workload, and work effectively in a team.
Responsibilities- Lead a team of customer care administrators
- Motivate and support the team, providing coaching and development opportunities
- Resolve complex customer queries and complete follow-up actions
- Use bespoke IT systems to resolve and process customer orders and queries
- Carry out channel quality reviews and help the team develop using a coaching approach
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries
- Collaborate with colleagues to achieve excellence
- Previous team leader/supervisor experience
- Passionate about delivering customer service
- Fluent in spoken and written German and English
- Positive and engaging communication skills
- Flexible coaching & feedback skills
- Effective change leadership/ability to prioritize a varied workload
- Ability to work in a team, ask for help, and trust colleagues
This is a full-time position, working 37.5 hours per week, with a mix of home and office working. We require candidates to commute to our St Neots office in Cambridgeshire one day a week.
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