Service Administrator

2 weeks ago


SouthendonSea, United Kingdom Olympus UK & Ireland Full time

The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes.

Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

Olympus have an exciting opportunity to join the customer care team in the position of, **Service Administrator,** in this role you will provide a pivotal service to both internal and external customers.

The team has responsibility for the accurate preparation and processing of repair invoices and the quick resolution of any resulting queries; The processing and proactive management of spare parts orders and customer updates; And the management of Vendor repair, from quotation through to completion. The team are also responsible for a range of other administrative duties.

**Main duties**
To process medical repair invoices ensuring the spend is allocated to the correct cost centre for accurate financial reconciliation and reporting
Working collaboratively with other areas to quickly investigate and resolve invoice queries
To process spare part orders, including internal liaison and proactive customer updates
To provide regular updates to customers, both verbally and in writing
To process and manage repairs completed by external vendors, including stakeholder and customer updates
To provide administrative support to the wider Customer Care teams

We are an equal opportunities employer and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Southend-on-Sea

Reference ID: Serviceadmin


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