Publishing Quality and Training Associate

5 months ago


Edinburgh, United Kingdom BlackRock Full time

Description

About this role

Web Tech Engineering

Description

As a Publishing Quality and Training Associate, you will:

- Manage the permissions and access controls in ServiceNow, GLS, TeamSite and Red Oak for new or re-classified publishers
- Develop and deliver a comprehensive catalogue of training, on-demand, and certification materials for publishers
- Maintain an on-demand resource library for publishers and requestors of publishing services
- Monitor and report on document publishing activity and any associated operational risk issues
- Monitor dashboards for document publishing requests and interact with publishers, document owners and content authors globally to address quality issues and required changes to submissions
- Participate in operational improvement initiatives

The team

In our team we are responsible for day-to-day queue management and active monitoring of publishing activities to ensure compliance with company policies and standards, access management and oversight of training programs for content authors and publishers, and identifying and leading opportunities for process improvement and automation through technology innovations, agile methodologies, etc.

Your role and impact

Critical criteria for success in this meaningful role include a background in financial services, excellent interpersonal communication skills and experience with managing stakeholders across a large variety of business and operations teams; outstanding organization and analysis skills; and a working familiarity with web publishing/CMS and document management systems.

What You’ll Need

At least 5 years of professional experience in a related quality management or service delivery role. Experience in financial services industry would be a plus.

Demonstrated experience on an enterprise level web content management system (e.g., TeamSite) and/or document management system, browser software and testing

Ability to cope with multiple projects and tight deadlines

Experience of editing and proof-reading content

Excellent communication and interpersonal skills with ability to work with large teams and global stakeholders

Highly organized and detail-oriented, with superior data entry and quality control skills

Analytical mindset with pragmatic experience in identifying risks and issues

Results driven and passionate about process and governance

Flexibility to work “global” hours - such as aligning with various time zones if needed

Experience of creating resource materials and training business users

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.


  • Training Consultant

    6 months ago


    Edinburgh, United Kingdom University of Edinburgh Full time

    **UE07 £37,099 - £44,263 per annum** **Information Services Group - Learning, Teaching and Web; Digital Skills and Training** **Fixed term (12 months)** **Full time (35 hours per week)** **The post holder is expected to work in the office, in Edinburgh, as per project requirements. **The Opportunity**: As a Training Consultant you will take a lead role...


  • Edinburgh, United Kingdom Centre for Ecology & Hydrology Full time

    Salary - £29,733 - £38,463 (depending on experience) Hybrid working (50/50) Permanent UKCEH is looking for an experienced Research Associate Air Quality Modeller to join our 600-strong team, contributing to scientific discovery and generating the data, insights and solutions that researchers, businesses and governments need to solve complex...


  • Edinburgh, United Kingdom RoslinCT Full time

    **Associate Manufacturing Planner (Training Administration)** **Location**: Edinburgh BioQuarter, Little France **Who are we?** We are RoslinCT, a world-leading cell and gene therapy contract development and manufacturing organisation creating cutting-edge therapies that change people’s lives. Collaborative, dedicated and talented people are the...


  • Edinburgh, United Kingdom Nucleus Financial Full time

    Purpose:We’re looking for a talented and enthusiastic individual to join our team as a Quality Assurance and Training Analyst to deliver an inspired support service to the Client Solutions teams, helping support and promote excellent customer outcomes by quality checking interactions and supporting the training delivery we provide to the Client Solutions...

  • Senior Editor

    2 weeks ago


    Edinburgh, United Kingdom PeopleCert Full time

    PeopleCert is looking for a Senior Editor/Editorial Associate, experienced in publishing English content, who will be responsible for commissioning, developing, reviewing, editing, and proofreading our Business & IT products, i.e. ITIL, PRINCE2, DevOps Institute.As a Senior Editor/Editorial Associate your tasks will include the following: Develop, edit and...


  • City of Edinburgh, United Kingdom Frasia Wright Associates Full time

    This highly regarded firm is currently recruiting an Associate/Senior Associate to join its highly regarded Corporate Team.This is a busy team who advise on M&A, Commercial Contracts, Employee Ownership Trusts, Data Protection, Intellectual Property, Media and Publishing and Competition Law.The team is keen to hear from an experienced practitioner already...


  • Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full time

    Quality Assurance and Training Analyst RoleWe are seeking a talented Quality Assurance and Training Analyst to join our team at Nucleus Financial. This role is an excellent opportunity to deliver high-quality support services to our Client Solutions teams, promoting excellent customer outcomes through quality checking interactions and training delivery.The...


  • Edinburgh, United Kingdom H&M Group Full time

    Company Description It takes a special kind of workplace to make the world's style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At H&M we welcome you to be yourself and challenge you to grow! At Customer...


  • Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full time

    About the Role:We're looking for a talented Quality Assurance and Training Analyst to deliver an inspired support service to the Client Solutions teams at Nucleus Financial. This role involves quality checking interactions and supporting training delivery to promote excellent customer outcomes.Key Responsibilities:Maintain and deliver a robust quality...

  • Retail Associate

    5 months ago


    Edinburgh, United Kingdom Harvest and Green Full time

    As a Harvest and Green Chocolate Retail Associate, you will be involved with every aspect of the chocolate shop from serving individual chocolates from our chocolate counter to helping customers select the right chocolate for them from our boxed selection. An out going personaility, attention to detail, organizational skills, and ability to work in a...

  • Senior Editor

    5 days ago


    City of Edinburgh, United Kingdom Peoplecert Full time

    PeopleCert is looking for a Senior Editor/Editorial Associate, experienced in publishing English content, who will be responsible for commissioning, developing, reviewing, editing, and proofreading our Business & IT products, i.e.ITIL, PRINCE2, DevOps Institute.As a Senior Editor/Editorial Associate your tasks will include the following: Develop, edit and...

  • Training Lead

    4 weeks ago


    Edinburgh, United Kingdom Iconic Resourcing Full time €41,000

    Hybrid working £41,000 per annum + benefits Full Time, 35 hours per week with flexible working available We are excited to partner with The Donaldson Trust to recruit for a new role - External Training Lead . The role involves managing the Connect training and development, consultancy, and advice service. Design, plan, deliver, and manage training...


  • Edinburgh, United Kingdom Locogen Full time

    Planner / Consenting Manager for Renewable Energy projects. You do not need prior experience in the Renewable Energy industry. Excellent & negotiable salary, depending on experience. Remote UK or Hybrid working from our Edinburgh (Stockbridge) office depending on your home location. We have a diverse workload, so there would be a variety of...


  • Edinburgh, Edinburgh, United Kingdom The Planner Jobs Redactive Publishing Limited Full time

    Lead Strategic Growth in the HighlandsThe Planner Jobs Redactive Publishing Limited is seeking a highly motivated and progressive Chief Officer to lead the strategic direction of planning services and economic development in the Highlands. This role will play a crucial part in shaping the future growth and sustainable development of the region, fostering a...


  • Edinburgh, United Kingdom University of York Full time

    **Department** The University of York’s Department of Computer Science and Leonardo UK are collaborating in an Innovate UK funded Knowledge Transfer Partnership (KTP), aiming to develop a model-based software architecture digital platform that will support the engineering and delivery of complex systems of systems at Leonardo, and are looking for a KTP...


  • Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you excited about the Know Your Customer function and are a strong communicator? Join our KYC Quality Control Team. As a Onboarding KYC Quality Control Associate you will join the KYC QA team which your focus will be to review client due diligence and uphold the standards of the Banks AML/KYC program. In this position you will also...

  • Associate Director

    6 months ago


    Edinburgh, United Kingdom Turner & Townsend Full time

    **Company Description** Turner & Townsend is a leading global consultancy across the real estate, infrastructure and natural resources sectors. We’re passionate about making the difference, transforming performance on the world’s most impactful programmes for a green, inclusive and productive world. That means delivering better outcomes for our clients,...

  • Bank Staff Member

    21 hours ago


    Edinburgh, Edinburgh, United Kingdom MP Training and Recruitment Full time

    Job Description:As a Part-time Practitioner at MP Training and Recruitment, you will play a vital role in ensuring the safety and well-being of young children. Your responsibilities will include supporting nursery colleagues, supervising children, and promoting child welfare, protection, and safety.Salary and Benefits:The successful candidate will receive a...


  • Edinburgh, Edinburgh, United Kingdom Marks and Spencer Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Marks and Spencer. As a key member of our sales floor team, you will be responsible for delivering an exceptional shopping experience for our customers.Key ResponsibilitiesServe and engage with customers to meet their needs and exceed their...

  • Training Administrator

    6 months ago


    Edinburgh, United Kingdom Lothian Buses Full time

    **Training Administrator** *** We’re looking for an experienced and highly organised administrator to undertake all administrative tasks associated with our driver training process. You’ll be responsible for maintaining driver training records and ensuring accurate and timely updates on various systems. You’ll also periodically work with our...