Housing Advice and Benefits Team

2 months ago

Rugby, United Kingdom Colbern Limited Full time

634944-7918-2486 NCD

Housing Advice and Benefits Team
Rugby
Contract
£23.55-£25.13 per hour PAYE

Our client is looking for an experienced Housing Advice and Benefits Team.

1.1 Reporting to the Chief Officer Communities and Homes, be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of our corporate values.

1.2 Be an integral part of the Communities & Homes Management Team and the Council’s wider Management Team to help drive continuous improvement in all that we do

2.0 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

2.1 Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough

2.2 Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council’s adopted allocations policy

2.3 Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme

2.4 Support the strategic enabling of affordable housing, which meets need

2.5 To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements

2.6 Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan

Ability to lead, motivate and develop a multi-operational team to deliver an empathetic, responsive, and legally compliant customer service, in accordance with our corporate values

Possess, and continue to develop, the skills and knowledge required of an operational lead supporting our most vulnerable residents in respect of homelessness, rough sleeping, housing needs and housing allocations

Ability to support and oversee the Housing Benefit and Strategic Enabling of affordable homes functions, within the borough, with a preparedness to develop skills and knowledge further in these fields

An excellent, IT literate manager who is effectively able to monitor and manage budgets, risks, business continuity, health and safety, complaints and FOI’s

Ability to support the implementation of our corporate strategy and continuous improvement of our services through robust project management and delivery - from inception to completion

Ability to develop, nurture and maintain positive and effective relationships with a whole host of internal and external stakeholders, including the MP, Councillors, the voluntary & community sector, registered providers, your team and peers on the council’s wider management team.

Have, or be prepared to study for, a minimum level 4 qualification in housing management or its equivalent

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

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