Housing Advice Team Leader

1 week ago

Rugby, United Kingdom iWork Recruitment Limited Full time

Contract to start 30-01-23 until 28-04-23 with a possible extension.

**PURPOSE OF THE JOB**

The team consists of six main areas of activity;
Outreach work with those who are rough sleeping or at risk of rough sleeping, in hospital and require support to return home

Providing housing options, advice and guidance to those who are homeless or threatened with homelessness with the aim to assist with prevention of homelessness at the earliest possible stage

The provision of temporary accommodation including the provision of private sector leased accommodation.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**

Support and Guidance

To provide the day-to-day management of Team Supervisors delivering the Homelessness and Prevention, Housing Waiting List and Outreach functions of the team, along with the provision of temporary accommodation.

To ensure that Team Supervisors have up to-date knowledge to enable the delivery of a service that meets the needs of clients and complies with national legislation, local policies and procedures.

To work with the Team Manager to ensure that the team is meeting its overall aims and objectives.

To be the operational lead with regarding the delivery of housing related activities.

To undertake reviews of decisions made by team members following a request from the client.

To inspire and drive excellence across the Team

Service Delivery and Improvement

To work across the Housing Advice and Benefits Team and wider Communities and Homes Service to ensure that services are robust, harmonious, and meet the needs of clients.

To work with the Benefits Team Leader to ensure that there is a holistic approach to service delivery putting the client at the centre of what we deliver.

To develop timely and robust key-performance data to identify blockages to service delivery at an early stage.

To update local policies and procedures as required to ensure the service complies with national legislation and best practice.

To encourage a culture of continuous improvement within the team, with all team members involved and responsible for taking the service forward.

To be innovative and creative with trialling new ways of delivering a service that meets the needs of clients.

To ensure that changes to legislation, policies and procedures are documented and disseminated to the team in a timely and consistent manner.

Working with others across the Communities and Homes Service to make best use of IT solutions to assist the work of the team, ensuring it meets our needs and the needs of clients.

**WORKING CONDITIONS AND ENVIRONMENT**

Office based.

Attendance at evening meetings may be required from time to time.

Travel to locations where required to deal with client issues.

Travel to and from external training courses and meetings.

You will be required to have a Basic Disclosure and Barring Service check.

5223002-01-23

**Salary**: £22.55 per hour

Schedule:

- Monday to Friday

Reference ID: 5223002-01-23

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