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Field Service Supervisor

3 months ago

York, United Kingdom American Superconductor Corporation Full time

**Title: European Field Service Supervisor ** **Reports to**: Global Service Director

**Department**: Field Service

**Summary - Job Responsibilities - Activities**:

- Supervise the ongoing day to day operations of UK Field Service operations
- Act in accordance with design documents, sketches or verbal instructions.
- Coordinate and schedule routine and non-routine maintenance with UK Field Service Personnel and custom
- Sign off on Field Service Personnel timesheets.
- Superwise service personal in Scotland

**Functions**:

- Perform failure analysis and root cause studies of premature component failures and formulate the acti necessary to match component reliability.
- Perform on-site commissioning of D-VAR, PQ-SVC systems and inverter components and control electronics for domestic and international customers.
- Train customer in operating and maintenance practices as appropriate for system type
- Assist Engineering. & Manufacturing with factory testing of new units.
- Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
- Ability to specify, review, and implement specialized maintenance procedures for field installations.
- Monitor customer units to foresee problems and develop solutions before they affect the customer.
- Interact with customer representative to solve problems that need to be handled remotely. As necessar travel to the customer site to maintain high reliability.
- Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each un detailing carryovers. Produce and distribute weekly reports to AMSC management on current field ser activities.
- European travel required. Travel time anticipated at least **50%.**:

- Ability to oversee and perform trend analysis of the field service database.
- Ability to carry a Field Service pager 25% the time if required/
- Schedule startup/commissioning activities to maintain product delivery commitments.
- Other duties assigned.

**Education - Experience**:

- Engineering degree in a technical field. Electrical Engineering is preferred.
- 4 years (minimum) experience in an electrical power, electronics environment, and communication systems. Experience can be substituted for educational requirements.

**Required Skills, Competencies, Authorities and Training Needs**:

- Working knowledge of electrical power circuits.
- Working knowledge of power electronics.
- Ability to read schematics.
- Computer knowledge in a Windows environment.
- Strong written and oral communication skills.
- Self-directed and motivated.
- Ability to work both in teams and independently.
- Basic knowledge of NEC and IEEE standards for electrical installations.
- Medium voltage safety training required or must be completed prior to field assignments.
- Medium work with occasional heavy work up to 75 pounds.
- United Kingdom Citizen

FRM-000 Rev A AMSC Confidential and Proprietary
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Pay: From £55,000.00 per year

**Benefits**:

- Life insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: On the road