Customer Service Desk Coordinator
2 days ago
Our client is a well-established supplier of commercial kitchen equipment services, across a wide range of sectors. We are looking for someone from a customer service background that understands the importance of outstanding customer experience and attention to detail who will:
- ensure all new calls are allocated to engineers in a timely manner
- will effectively plan engineers callouts to customers and ensure the work is allocated effectively
- continually communicate with customers should any problems arise on site
Are you:
- IT Literate (able to use Outlook and MS office suite of products)
- able to provide a professional, friendly, can-do response when dealing with colleagues and customers
- a strong team player
- customer service focused
- a good communicator and have a good eye for attention to detail
- have strong experience in a service desk role (minimum 2 years ideally)
The role is office based with a salary of up to £23,000 plus benefits and a supplemental payment for any on call shifts (approximately one weekend in five)
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
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