Patient Services Team Leader

2 days ago


Kingston upon Hull, United Kingdom Haxby Group Practice Full time

Haxby Group is offering an excellent opportunity for a reliable and flexible individual to join our Patient Services Team in Hull.

You will be a team player, willing to learn and looking for a fresh and rewarding challenge. You will receive ongoing personal development and training opportunities in our high achieving and supportive environment.

You will work under the indirect supervision of the Managing Partner/Director and undertake tasks and duties delegated by the General Manager following policy and procedures. You will support the Assistant General Manager in the provision of patient care at all practice sites or establishments. You will manage the patient service team and tasks ensuring to provide a caring, quality service to patients in all aspects of their relationship with the practice.

You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day-to-day activities

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager or Assistant General Manager, dependent on current and evolving workload and staffing levels:

- Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintain and monitor the Practice appointments system, identifying areas of concern when required.
- Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Answer internal and external telephone calls when required.
- Participate in evening and Saturday morning working as per the standard rota.
- Oversee the processing and distribution of incoming (and outgoing) mail.
- Ensure messages and information is passed on appropriately and accurately.
- Assist with filing and retrieving paperwork when necessary.
- Manage the processing of repeat prescriptions in accordance with Practice guidelines.
- Responsible for routine site maintenance and Health and Safety.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure staff are following in house guidelines when dealing with samples.
- Proactively provide leadership and assistance to Practice and Trust staff as required.
- Oversee the ordering, re-ordering and monitoring of stationery and other supplies.
- Ensure staff are following appropriate guidelines when dealing with clinical waste.
- Ensure the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Maintain hygiene control measures.
- Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients’ private insurance and medical reports.
- Recognise and work within own competence and in accordance with your job description.
- Undertake additional tasks as required within your general role as Patient Service Team Leader.

**Management duties and responsibilities**:

- Deputise for and support the Assistant General Manager and General Manager as required.
- Manage Health & Safety and educate staff.
- Participate in meetings as required.
- Monitor staff timetables ensure adequate cover.
- Provide managerial supervision, support and professional leadership.
- Have a full understanding of the clinical appointment system.
- Oversee Information and Management Technology within your scope.
- Oversee maintenance of site and equipment taking remedial action to resolve any problems.
- Undertake annual staff appraisals and personal development plans for your team.
- Participate in the recruitment and selection and induction process.
- Monitor staff records in line with protocol.
- Liaise with the management team regards staffing and organisation of work.

**Benefits**:
We operate an optional contributory pension and benefits scheme.

The Well-being Simplyhealth plan package will be offered after your probation period.

**Other benefits include**:
Uniform

Full induction package with reviews.

Annual reviews.

Annual training day.

Regular training and updates.

Social functions.

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Pay: £10.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Day shift
- Monday to Friday
- Overtime

COVID-19 considerations:
Perspex screens
Facial coverings
Social distancing

Reference ID: NHS Jobs Reference: A4103-22-6089


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