Customer Service Team Leader

5 months ago


Kingston upon Hull, United Kingdom Arco Full time

**About The Role**:
Responsible for planning, leading and overseeing the Customer Service team, developing, and managing the team ensuring that internal and external customers receive the highest standards of service and delivery. Manage the day to day third party/carrier relationships to continually improve capacity, service and costs to ensure we meet our delivery promise.

Key responsibilities include:

- Managing and reviewing Arco's relationships with third party carrier/ transport partners across the Distribution Centre and the wider Arco business to continually improve capacity, service and costs, ensuring we consistently meet our deliver to promise and KPI's
- Being responsible for third party contracts worth a combined £10m per annum
- Maximising performance and colleague engagement by providing leadership across the NDC operation
- Ensuring service levels and targets are achieved for all customer related activities
- Building and leveraging internal relationships cross functionally to maintain a shared customer ownership
- Guiding, developing and coaching direct reports to improve colleague effectiveness and create a high performing culture

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

- A starting salary of circa £30,000 plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards - we’re proud to have employees who have worked for us for 40 years

About you

The ideal Customer Service Team Leader will be/have:

- Proven experience of working in a management role
- Strong track record of delivering to target and/or within agreed service levels
- Excellent understanding of IT systems
- Experience of handling complex customers/ carriers
- Good commercial finance awareness and reasoning
- Ability to understand and utilise operational data and make data driven decisions and recommendations
- Understanding and experience of managing budgets

**About Us**: As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.

We’re 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet. We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success. Because It’s on us. To deliver. Together.

Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we’re now looking to recruit an Customer Service Team Leader who can align to these behaviours, and help us achieve our goals.


  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Hull, HU5 3ST **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Team Leader

    6 months ago


    Kingston upon Hull, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Hull, HU10 6UA **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Hull, HU12 8JA **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Hull, HU10 6UA **Hours**: Part-Time/16 Hours Available/ Permanent **Hourly Rate**: £12.25 **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 308067**Salary**: - £27,223 - £28,613**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need...

  • Team Leader

    3 months ago


    Kingston upon Hull, United Kingdom EG Group Full time

    Role: CooplandsTeam Leader Location: Hull, HU7 0BA Hours: Part-Time/16 Hours Available/ Permanent Hourly Rate: £12.25 Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...

  • Team Leader

    3 months ago


    Kingston upon Hull, United Kingdom EG Group Full time

    Role: CooplandsTeam Leader Location: Hull, HU9 5LP Hours: Part-Time/ 16 Hours Available/ Permanent Hourly Rate: £12.25 Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom EG Group Full time

    Role: CooplandsTeam Leader Location: Hull, HU1 2HP Hours: Part-Time/ 20 Hours Available/ Permanent Hourly Rate: £12.25 Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Card Factory Full time

    Job Introduction **Location: St Stephens Hull** **Contracted Hours Available: 16 hours** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Card Factory Full time

    Job Introduction **Location: Hull Whitefriairgate** **Contracted Hours Available: 8 hours** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real...

  • Team Leader

    3 months ago


    Kingston upon Hull, United Kingdom EG Group Full time

    Role: CooplandsTeam Leader Location: Hull, HU1 3RW Hours: Part-Time/ 20 Hours Available/ Permanent Hourly Rate: £12.25 Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Card Factory Full time

    Job Introduction **Location: Hull Whitefriarergate** **Contracted Hours Available: 16 hours** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Hull**: Location Hull Business Area: Cineworld Cinemas Job type: Full Time Contract Contact name: John Jackson Job ref: 061056 Published: about 2 hours ago If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an...

  • Team Leader

    1 month ago


    Kingston upon Hull, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...

  • Team Leader

    3 weeks ago


    Kingston upon Hull, United Kingdom Cooplands Full time

    Role: CooplandsTeam Leader Location: Hull, HU9 5LPHours: Part-Time/ 16 Hours Available/ Permanent Hourly Rate: £12.25Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...

  • Customer Service Agent

    5 months ago


    Kingston upon Hull, United Kingdom DNA Payments Full time

    **The opportunity** We’re looking for an Customer Service Agent (Enterprise) to join our expanding team in Hull. Reporting to our Enterprise Client Services Team Leader, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growing business...

  • Team Leader

    6 months ago


    Kingston upon Hull, United Kingdom BBF Limited Full time

    BBF Ltd is one of the UK’s leading ambient cake manufacturers of retailer own label, licensed and branded cakes, supplying recognisable retailers across the UK and European market. We are passionate about our products and aim to put the customer at the heart of everything we do. We are currently looking for a Team Leader to join our Zone 3 team in Hull on...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Ministry of Justice Full time

    **Team Leader - Hull - 77907** **£27,223 - £28,613** **Kingston-upon-Hull**: **Criminal Fines Collection and Enforcement Team Leader** **Who Are We?** Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this...

  • Team Leader

    5 months ago


    Kingston upon Hull, United Kingdom Humber Teaching NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Band 7 Team Leader to join the East Riding Community Integrated Mental Health Services (CMHT). We are looking for a passionate and motivated individual to join our team as a Band 7 Team Leader who is an experienced practitioner and will undertake both clinical and operational responsibilities. This service operates...

  • Customer Service

    6 months ago


    Kingston upon Hull, United Kingdom IPL Full time

    **IPL **is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. We have over 2,500 colleagues in 20 manufacturing facilities, two corporate & sales offices and three R&D facilities across the U.S., Canada, the U.K.,...