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    North Ferriby, United Kingdom Manpower UK Ltd Full time

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  • Support Worker

    3 weeks ago

    North Ferriby, United Kingdom Leonard Cheshire Full time

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    4 weeks ago

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  • Senior Administrator

    3 months ago

    North Ferriby, United Kingdom Jobs Butler Full time

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  • Senior Administrator

    3 months ago

    North Ferriby, United Kingdom Jobs Butler Full time

    **Senior Administrator** Our client is an independent home improvement specialist which can boast more than 25 years’ experience of installing double glazing windows. They are a one-stop shop for any aspect of glazing - from luxurious roof lights to stylish doors and replacement windows. They provide affordable and amazing property transformations for...

Customer Support Specialist

2 months ago

North Ferriby, United Kingdom Orovia Ltd Full time

Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services, whilst providing a positive customer experience throughout. We are looking for someone who is keen to learn, be supported and trained by a fantastic team of professionals in order to develop themselves personally and experience opportunities as they grow in the business.

Key Responsibilities
- Drive continuous improvement of products, service, and support strategies.
- Create and implement Customer Services Plans and support strategies for assigned projects.
- Identify and advocate for serviceability and support requirements throughout the product life cycle.
- Help to drive business teams to implement supportability improvements
- Help to manage product issues and identify root cause to determine appropriate solutions.
- To provide ongoing support, identifying supportability requirements.
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.

Desired Skills:

- Good interpersonal skills
- Excellent customer service skills
- Excellent telephone manner
- Excellent communication skills
- Good IT skills and working knowledge of most Microsoft Office packages

Personal Qualities:

- An enthusiastic and friendly approach to work
- Helpful and positive attitude in a busy environment
- Able to project a respectable and professional image
- Ability to maintain a calm approach and work effectively under pressure
- Willing to learn and develop
- Strong team player
- Good positive, friendly attitude
- Organised and focused approach
- Pleasant and confident manner

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- East Riding of Yorkshire, HU14 3HH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Support Specialist

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