Head of Operational Policy

4 weeks ago

London, United Kingdom Greater London Authority Full time

**Key information**:
**Salary**:£85,206 - £88,649 per annum**Grade**:13**Contract type**:Permanent**Reference**:045366**Application closing date**:Sun, 07/04/2024 - 23:59**About the team**:
**Housing and Land**:
The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor’s housing investment and grant programmes and land and property assets to support the building of affordable homes, job creation and regeneration.

The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Rachael Hickman as Assistant Director Investment and Operations.

Operational Policy and Performance works across the full breadth of Housing and Land’s work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures.

Key areas of responsibility for the team include:

- Directorate and corporate-level management and reporting of: budget (annual budget: circa £116m revenue and £1.5bn capital), strategic risk, and performance.
- Oversight of the directorate information and records management processes.
- Oversight and management of the business requirements for the GLA’s bespoke grant and project management system (OPS).
- Co-ordination of cross-directorate corporate activity such as tracking of Equality, Diversity and Inclusion (EDI) Action Plans, corporate apprentice programmes etc.

It is a really exciting time to join this team as we are growing in capacity and remit, picking up a large part of the directorate and corporate co-ordination and programme management. There is a significant amount of change happening in the GLA generally, and this team will be at the forefront of leading and embedding that change.

**About the role**:
This is a newly created role to lead the Operational Policy and Performance Team and reports directly to the Assistant Director Investment and Operations. You will be responsible for senior leadership and management of the team of seven, covering the key areas of responsibility listed above.

We are looking for someone who can combine strategic thinking with operational and delivery ability and excellent programme management. You will be an experienced leader, with a demonstrable record of managing teams successfully through periods of change and taking steps to improve diversity and inclusion outcomes. Whilst knowledge of housing policy and legislation is not a requirement of the role, having experience in this area will be beneficial.

Housing and Land delivers a wide range of projects and programmes including: the £4bn Affordable Homes Programme, a c.£700m recoverable investment portfolio, a 635 hectare land and property portfolio and London’s cladding remediation funding programmes. We also oversee a number of specialist and supported housing funds, and rough sleeping funds and services.

Your role is to ensure coherent and consistent budget, risk and performance management of these at a directorate level. You will lead the team members who are responsible for leading the contracting on several of these programmes and who need to ensure our policies are consistently embedded and implemented across our programmes.

You will also be responsible for the co-ordination of corporate GLA activities that need to be embedded and delivered across the directorate. Examples of these include co-ordination and tracking of our Directorate EDI Action Plan, or tracking of our Learning and Development spend.

The GLA is currently reviewing our approach to grant making and programme management and it is anticipated that this role will lead Housing and Land’s input into that workstream to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date.

**What your day will look like**:
No two days are the same, but will include:

- Providing senior leadership of accurate performance monitoring against Housing and Land budgets and programmes, including highlighting risks and issues and taking remedial actions. This will include working with other programme teams to provide high quality, accurate and consistent programme information to the Mayor, Deputy Mayor, Corporate and Directorate senior management teams, the Assembly and other external stakeholders.
- Developing, implementing and maintaining good management practices in respect of the delivery of programmes including adherence to GLA governance arrangements, risk management and effective contract management and monitoring.
- Working closely with our policy and delivery teams to oversee the creation of contracts and processes (including in our OPS system) during the feasibility and de

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