Senior Officer
2 days ago
I am currently recruiting a Senior officer to work on behalf of Sheffield Council.
This is a challenging yet rewarding role.
**Duties will include**:
- Calling businesses that will be affected by the Clean Air Zone being implemented in Sheffield.
- Providing details of the financial support available to them to minimise the financial impact to their business
- Understand appropriate legislation, guidance and procedures to provide advice and information to customers, colleagues, and external stakeholders to enable service delivery to be effective and efficient
- Provide a customer focussed approach to service users providing advice and guidance on all aspects of the Clean Air Zone Financial Support Measures Programme
- Identify and build strong positive relationships which support collaborative and partnership working within the Council, Portfolio and with other Stakeholders and external partners
- To provide advice and support to a team responsible for administering claims for financial support
- To action as appropriate appeals and disputes including full written responses in accordance with legislation, guidance and established procedures
- To manage complex/specialist cases
- To identify and report possible irregularities in assessments and liabilities to the relevant authority
- Undertake, as required, quality control checks
**To be successful in this role you will have the below skills and experience**:
- Proven excellent customer service skills
- Good objection handling skills
- Confidence to make outbound calls to businesses to give advice
- An understanding of processing information in line with legislation and guidelines
- An understanding of managing and securing sensitive and confidential information
- Experience of software systems and document and workflow management systems
- Excellent communication skills and an ability to explain information to a wide variety of audiences
- Be able to demonstrate analytical and problem-solving skills
- Be able to demonstrate an understanding of standards and frameworks which support assessment and decision making
- Ability to work independently using own initiative
- Ability to work as part of a team
- Strong numeracy and literacy skills
- Be able to evidence of working to tight deadlines and timescales
- Excellent IT Skills and the ability to pick up new systems quickly
**An attractive hourly rate of £15.31 per hour (PAYE) or £18.60 (Umbrella) is on offer and the hours of work are full time between Monday and Friday (37 hours per week).**
**What Reed can offer you as a temporary employee**:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's
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