Customer Service Administrator

2 months ago

Bournemouth, United Kingdom Nationwide Building Society Full time

On behalf of Nationwide, AMS are seeking a Customer Administrator for a 12-month contract with the **possibility of permanency**, working **remotely from home** or within our **Nationwide Building Society Bournemouth Office, BH2 6EP.**

The role is based in our **post-completion mortgage servicing team**at The Mortgage Works Plc (TMW). TMW is a subsidiary company of Nationwide Building Society and is Nationwide’s buy-to-let lending brand for landlords.

Initial induction will last 3 days, our process training scheme thereafter is side-by-side (or screen share over Microsoft Teams for remote workers) and successful applicants will go through a 4-6-week route to competency on one of our entry level processes.

At **Nationwide**, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At **Nationwide**, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for **Nationwide**, you’ll have access to a range of benefits, support and resources. For example:

- **Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- **Employee Networks** - We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
- **Online Resources **- Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at **Nationwide,** we can offer this and so much more...

**Administrator
- Servicing Department**

**£11.73 per hour - £ 21,348.60 per year**

**35 Hours Per Week**

**Monday to Friday**
**9am to 5pm**

**Hybrid Working Schedule with a minimum of 2 visits to Bournemouth Office per year.**

**Please note you must be able to attend our Office based in Bournemouth, Portman House, BH2 6EP twice a year as part of role requirement.**

**Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.**

**No annual leave during first 5 weeks of the training period.**

**Start date is Tuesday 30thMay 2023**

Primarily a **12-month** contract with **potential to go permanent**

**What you'll do**:
As part of our servicing team, you will be processing anything from a new account opening to the mortgage being paid off. Various changes can happen in between, to the account holder, interest rate, term of the mortgage, etc.
- Follow standard processes and procedures, adhering to company policy
- Always providing excellent customer service by being pro-active
- Work towards maintaining high performance with a combination of productivity and quality
- Investigate complex queries, issues and escalating these appropriately
- Communicate effectively with internal and external stakeholders, customers, solicitors, internal teams etc.
- Work well within a department to complete multiple requests for customers
- Attention to detail and data accuracy is essential
- Make outbound calls to solicitors and customers to discuss process requirements and procedures

**What you'll bring**:
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.

A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.

**Salary**: £21,348.60 per annum

**Training**:Initial induction will last 3 days, our process training scheme thereafter is side-by-side (or screen share over Microsoft Teams for remote workers) and successful applicants will go through a 4-6-week route to competency on one of our entry level processes.

**Benefits**:Option to work from home as part of a hybrid working schedule

**Schedule**:
8-hour shift (7-hour workday + 1-hour lunch break)**.**

**Experience**:

- Administrative: 1 year (required)

**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

**Salary**: £11.73 per hour

**Benefits**:

- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No wee

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