Inpatient Unit Volunteer
6 months ago
**IPU Volunteer**
**Volunteer Role**
**Saint Michael’s Hospice, Crimple House, Harrogate**
- Through volunteering your time at North Yorkshire Hospice Care you are supporting those in our community who are experiencing terminal illness or bereavement. Volunteers are integral to the work of North Yorkshire Hospice Care, and we would love to welcome you to our team._
**About the role**:
A patient facing role, providing practical, emotional, and social support to patients and their loved ones alongside the clinical team. Within the inpatient unit we care for 10 patients at one time as well as providing support to the relatives and visitors. Our patients may be admitted for symptom control or end of life care and the needs of the patients, and their loved ones can be variable. The support of volunteers is invaluable to allow us to provide the excellent level of care we do to the those who need it.
**Key tasks**:
- Serving Meals to patients and replenishing water jugs.
- Serving afternoon tea and refreshments to patients and visitors.
- Greeting visitors and directing them where appropriate.
- Providing company to patients
- Completing admin support and working closely with main reception.
- Answering calls and taking messages
- Maintaining the cleanliness of the visitor’s kitchen
**Key skills/attributes required**:
- Good communication skills
- Compassionate and caring
- Awareness of maintaining patient’s dignity
**Support**:
Saint Michael’s Hospice is part of North Yorkshire Hospice Care. We are committed to supporting volunteers effectively and appropriately. As such volunteers will receive the following:
- Full training to carry out the role
- A member of the team allocated to them who is available for support and information as needed
- A thorough ‘Lone-Working’ policy, which will be adhered to at all times to ensure the safety of all volunteers
- A supervision session providing an opportunity to reflect on the volunteering experience and receive feedback
- For more details, please see a copy of the volunteer description at the bottom of this page.
For more information on the role, please contact us on or on 01423 200145 and we can arrange for you to have an informal discussion with a member of the team.
You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
**Our Values**
North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.
We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.
This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.
NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.
- We put the people who use our services at the heart of everything we do
- We are caring and compassionate
- We are personal and supportive in our approach
- We engage positively
- We are responsive
- We are driven to do better
- We are fair
- We are professional
- We work collaboratively
- We are accountable
Saint Michael’s supports local families living with terminal illness and bereavement, and is part of our family of services including Herriot Hospice Homecare and Just ‘B’.
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