Out of Hours Call Handler

4 days ago


Warrington, United Kingdom Sapphire Utility Solutions Full time

**Who are Sapphire Utility Solutions? And why you should work for us?**

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

**About the Role -**

We are actively looking for a part time customer works scheduler, who can work 24 hours a week - Some shifts to cover evenings and weekends. The shifts are on a rotational basis, so you will not be required work every weekend. You must also be able to work all bank holidays.

Do you have an excellent telephone manner?

Do you enjoy communicating with customers?

Do you possess good administration, and keyboard skills?

We are looking for an efficient coordinator to work in this friendly, dedicated team that allocate work to ensure that the customer needs are met. You will learn and manage each case that you are issued.

Full training is provided.

**Location**:Lingley Mere, Warrington

**Salary**: £10.50 per hour

**Hours of work**: 24 hours per week

**Responsibilities - but not limited to**:

- Liaising with internal departments, and our field-based teams
- Providing customers and colleagues with accurate information
- Deal with customer complaints
- Navigating in-house software, updating internal systems
- Handing over of works to other departments, in an efficient manner

**Experience and qualifications require for the role**:

- Excellent listening and communication skills
- Competent in IT, accurate data entry and good keyboard skills
- Excellent customer service
- Positive, can-do attitude - team player
- Ability to multitask, and work to deadlines
- Previous customer contact experience required (telephone or face to face)

**What we are looking for**

Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role, it’s just as important to have employees with a positive attitude or those who are looking for develop further and grow with the company.

We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family.

**What you will get in return**

In joining the Sapphire Family, you will be working as part of National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.

We offer:
**Competitive Salary**

**Pension**

**Death in Service**

**Employee Assistance Programme**

**Onsite Gym, with subsidised membership**

**Perk Box - discounts and benefits**

**Holiday Allowance**

**Costa Coffee onsite**

**Job Types**: Part-time, Permanent

**Salary**: Up to £10.50 per hour

**Benefits**:

- Casual dress
- Free parking
- Gym membership

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Warrington, WA5 3LP: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Reference ID: RL/MR/PT


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