Private Patient Administrator
6 months ago
An exciting opportunity has arisen for an Administrator to support the Private Patient Team within the Ambulatory Care Division at the Nottingham NHS Treatment Centre.
We are looking for a highly motivated and enthusiastic individual to undertake a pivotal role in the smooth day-to-day running of the Private Patient Unit.
The role will involve flexible working hours to meet the demands of the service, including evenings and Saturdays.
The private patient team is based at the Treatment Centre and this role is an integral part of the team.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Annual leave starts at 27 days per year, plus bank holidays
In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
As the Private Patient Administrator, you will provide a comprehensive administration service to ensure that all patients are treated in a professional and courteous manner. You will need to be adaptable, flexible, friendly, polite and caring.
You will have access to sensitive and confidential information and will therefore need to be able to maintain sensitivity and empathy while behaving in a professional manner. You will also have daily contact with staff at various levels and must be able to communicate at an appropriate level, conveying information clearly and accurately.
You will be a competent IT user and will have experience in the use of Microsoft Office packages.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
To ensure that all private patient enquiries are captured by maintaining a Customer Relationship Management (CRM) system as a priority. Follow-up enquiries with a courtesy call for any patients who do not convert into a booking and record the reason why.
Deal with telephone queries ensuring the caller’s needs are clearly established, accurate messages taken and passed on promptly. To ensure any follow-up actions are undertaken and the caller is kept updated of outcomes.
Maintain excellent customer relations with clinical staff, insurance companies, and NUH colleagues in dealing with private patients.
Liaise and advise all departments within the Trust with regard to Private Patient Legislation and internal policies and procedures.
Liaise with insurance companies to determine authorisation and level of cover for intended procedures.
Provide details of self-pay quotations, liaison with clinicians, nurses and the admin team to ensure all aspects of care are captured and provided to the finance team for billing purposes.
Ensure payment is received in advance of treatment for all self-pay patients and for any patients who fail to provide payment or insurer details, escalating to the Team Leader or Service Manager, where applicable.
Take payments from patients both in person and over the telephone, in line with the Private Patient Standing Operating Procedure (SOP).
Meet and greet and escort patients to relevant department.
To assist in the invoicing of private self-funding patients.
Chase unpaid invoices, passing these to the Trust debt collectors, as appropriate.
Ensure that all private patients are labelled accordingly on Careflow.
Run reports on Careflow as required, identifying all current patients listed as private.
Action reports of potential private patients provided from Data Quality. Provide low level analysis of these reports and action queries of the appropriate level.
Liaise with patients, other trusts, commissioners, insurance companies, as required.
Ensure that all documentation is filed and maintained in a manner compliant with confidentiality and audit requirements.
Keep all electronic files updated to ensure colleagues have the correct, up-to-date information at all times.
Use initiative and experience in medical terminology to ensure that accurate information is recorded on the IT system regarding patient information.
Ensure patient pathway processes are adhered to in accordance with Access Policy and SOPs.
Support the Team leader and Service Manager maintaining finance and data quality reports and data systems dealt with in a timely manner.
Ensure all clinic and patient cancellations are dealt with in a timely manner and are commun
-
Private Patient Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for an Administrator to support the Private Patient Team within the Ambulatory Care Division at the Nottingham NHS Treatment Centre. We are looking for a highly motivated and enthusiastic individual to undertake a pivotal role in the smooth day-to-day running of the Private Patient Unit. The role will involve flexible...
-
Private Patient Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Private Patients **Grade** - Band 3 **Contract** - Fixed term: 12 months (N/A) **Hours** - Full time - 37.5 hours per week (Monday - Saturday) **Job ref** - 164-5411579-A **Site** - Treatment Centre **Town** - Nottingham **Salary** - £22,816 - £24,336 Per Annum **Salary period** - Yearly **Closing** - Today at 23:59 Job...
-
Private Patient Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeDeal with telephone queries ensuring the callers needs are clearly established, accurate messages taken and passed on promptly. To ensure any follow-up actions are undertaken and the caller is kept updated of outcomes. Maintain excellent customer relations with clinical staff, insurance companies, and NUH colleagues in dealing with private patients. Liaise...
-
Patient Administrator
5 months ago
Nottingham, United Kingdom Circle Health Group Full time**Patient Administrator** **The Park Hospital** **37.5 Hours & Permanent** **£23,166 + Benefits** **The Park Hospital** in Nottingham** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...
-
Patient Administrator
6 months ago
Nottingham, United Kingdom Circle Health Group Full time**Patient Administrator** **The Park Hospital** **Full Time - Permanent** **£21,742.50 (depending on level of experience, training and qualification)** **The Park Hospital** in Nottingham** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery...
-
Patient Administrator
5 months ago
Nottingham, United Kingdom GenesisCare Full time**We are looking for a Patient Administrator to join the team at our centre based in Nottingham.** As the Patient Administrator you will undertake all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre. **Hours**:Full time, permanent **What you’ll do**: - Work...
-
Patient Administrator
6 months ago
Nottingham, United Kingdom Circle Health Group Full time**The Park Hospital** in Nottingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to...
-
Patient Administrator
5 months ago
Nottingham, United Kingdom Circle Health Group Full time**Patient Administrator - Imaging** **The Park Hospital** **Full Time - Permanent** **£21,742.50 (depending on level of experience, training and qualification)** **The Park Hospital** in Nottingham** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex...
-
Private Patients Team Leader
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Finance officer to support the Private Patient Team within the Ambulatory Care Division at the Nottingham NHS Treatment Centre. We are looking for a highly motivated and enthusiastic individual to undertake a pivotal role in overseeing the smooth day-to-day running of the Private Patient invoicing and support...
-
Patient Administrator
5 months ago
Nottingham, United Kingdom Circle Health Group Full time**Patient Administrator** **The Park Hospital** **Bank Shifts** **£11:15 per hour (depending on level of experience, training and qualification)** **The Park Hospital** in Nottingham** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than...
-
Patient Administration Officer
6 months ago
Nottingham, United Kingdom GenesisCare Full timeAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you ready to embark on an exciting journey as a Patient Administration Officer at our cutting-edge centre located in Nottingham? Join our dedicated team at GenesisCare and be a part...
-
Patient Pathway Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeThis is an exciting opportunity to join the Gastroenterology team as a part time Patient Pathway Administrator based at City Campus. The post holder will audio type and manage confidential information. You will manage Outpatient appointments, patient results and waiting lists, for a delegated number of consultants. You will co-ordinate clinic admissions,...
-
Patient Pathway Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Administrator to join the Clinical Psychology Department, working as part of the team across the hospital sites. The role will involve providing high quality administration and clerical support and you will need to use your initiative and skills to develop processes and ensure the effective provision...
-
Patient Pathway Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Hepatology. Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate. The successful person will be expected to ensure all clinical...
-
Patient Pathway Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Gastroenterology. Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate. The successful person will be expected to ensure all...
-
Patient Pathway Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has come up to join the Colorectal team, within the surgery division at QMC as a Patient Pathway Administrator. In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. As a PPA within the Colorectal team you will be responsible for...
-
Patient Pathway Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary) within the Urology Department. We are looking for an enthusiastic and conscientious team player with excellent audio typing ability. You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You...
-
Patient Pathway Administrator
5 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary/typist) within the Urology Department. We are looking for an enthusiastic and conscientious team player with excellent audio typing ability. You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational...
-
Patient Pathway Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Ambulatory Care Division, based at Abbeyfields, Bishops Court, Abbeyfields Road, Nottingham (NG7 2SZ). We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload. Working as...
-
Patient Pathway Administrator
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Patient Pathway Administrator **Grade** - Band 3 **Contract** - Permanent **Hours** - Part time - 30 hours per week (Monday - Friday) **Job ref** - 164-5400382-A **Site** - Abbeyfields Court **Town** - Nottingham **Salary** - £22,816 - £24,336 Per annum Pro Rata **Salary period** - Yearly **Closing** - Today at 23:59 Job...