Contact Centre Team Lead
2 weeks ago
We are working with a specialist organisation to help them hire a Contact Centre Team Lead. Our client is looking for an experienced manager to join their customer service department on a permanent basis, to support the Customer Service Manager with thedelivery of customer satisfaction.
Our client is looking for an empathetic, honest and attentive individual who is understanding of their primary target customers. It will be your duty to manage the customer service team members, drive engagement to enhance performance and to aid with theirtraining and development. You will be an integral part of the team and therefore will be able to manage your time to ensure that you adopt a "hands-on" approach as well as be accountable for the people management.
- Proven work experience as a Senior Customer Service Advisor, or Team Lead within a contact centre setting
- Support your team to drive quality in their performance; monitoring through call compliance, performance analysis and setting individual / team KPI targets
- Ensure adherence to company procedures
- Bright high energy individual with a passion to learn and contribute
- Detail-oriented, able to keep track of lots of data effectively.
- Happy to deliver group and individual training sessions across the business
- Good computer knowledge and proficient with excel
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Group Contact Centre Project Manager
Found in: Talent UK C2 - 2 weeks ago
Worcestershire, United Kingdom Halfords Full timeJob PurposeWe are looking for a Contact Centre Project Manager to work as part of our Transformation team. You will represent contact centre interests in business wide projects where we are a key stakeholder, and manage Contact Centre projects and change. You will be responsible for defining requirements and scope, engaging stakeholders and identifying...
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Arboricultural Consultant
12 hours ago
Worcestershire, United Kingdom Lead Careers Full time**Role - Arboricultural Consultant** **Location - Worcestershire** **Salary £28 - £35K DOE** **ABORICULTURAL CONSULTANT KEY REQUIREMENTS** - Minimum Level 4 Arboricultural qualification - Experienced in undertaking tree surveys and preparing reports to BS 5837:2012; - Confidence in planning and managing your own portfolio of work - Demonstrable...
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Relief Team Manager
Found in: Talent UK C2 - 7 days ago
Worcestershire, United Kingdom Halfords Full timeJob PurposeTo support the Team Manager role in providing the site and it’s customers with an excellent service by taking ownership and responsibility for the shared warehouse duties on allocated shifts in the absence of the Team manager, along with team wide accountability for any specifically delegated roles. When the Team Manager is on shift, the Relief...
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Group Loyalty
Found in: Talent UK C2 - 7 days ago
Worcestershire, United Kingdom Halfords Full timeJob PurposeTo own and drive the Customer loyalty & revenue generation across Group Customer Contact. To continue our journey from moving from a cost centre to a profit centre. To specifically identify and exploit revenue and profit opportunities that exist or are created because of contact with the customer. Accountability for ensuring that the strategy,...
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Finance Assistant
Found in: Talent UK C2 - 7 days ago
Worcestershire, United Kingdom Halfords Full timeJOB PURPOSEThe purpose of this role is to support the FSS Cash & Banking Team in the allocation and reconciliation of all Cash, Card and Voucher Receipts for the Halfords Group, in a timely and accurate manner, with any discrepancies highlighted, investigated and resolved. The role will be undertaken as part of a team of approximately 6 people across the...
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Deputy Home Manager/Clinical Lead
2 weeks ago
Evesham, Worcestershire, United Kingdom Grace James Recruitment Full timeOur client is a 50 bed nursing home in Evesham a beautiful converted building for older people requiring residential and nursing care. As a Clinical Lead you will have responsibility for the clinical management of the home and for leading your team of Nurses and Care Assistants to ensure we deliver excellent standards of care. Supporting the Home...
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Lead Quality Verification Engineer
2 days ago
Redditch, Worcestershire, United Kingdom Redline Group Ltd Full timeAn exciting job opportunity has arisen for a Lead Quality Verification Engineer to join a globally recognised organisation involved within the exciting technology sector of battery and power supplies, based at their site in Crewkerne, Somerset. Due to continued growth my client in Crewkerne, Somerset is seeking a Lead Quality Verification Engineer to...
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District Logistics Lead
2 weeks ago
Worcester, Worcestershire, United Kingdom Sja's West Full timeVolunteering is a fantastic way to enhance your CV, meet new people, and learn lifesaving skills. No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this. Herefordshire & Worcestershire are looking for a District...
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H&M Department Manager
2 weeks ago
Redditch, Worcestershire, United Kingdom Kingfisher Shopping Centre Full timeContract: Permanent Hours: 39 [Full-time] Availability: [Monday - Sunday, Working 5 Days a Week] Location: Redditch As a department manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience. Some of the key responsibilities include: You lead with a...
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Lead Quality Verification Engineer
2 days ago
Redditch, Worcestershire, United Kingdom Redline Group Ltd Full timeAn exciting job opportunity has arisen for a Lead Quality Verification Engineer to join a globally recognised organisation involved within the exciting technology sector of battery and power supplies, based at their site in Crewkerne, Somerset. Due to continued growth my client in Crewkerne, Somerset is seeking a Lead Quality Verification Engineer to...
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Pensions Service Lead
6 days ago
Redditch, Worcestershire, United Kingdom Amazon Full timeJob ID: 2561956 | Amazon UK Services Ltd. Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying...
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Management Information Lead Data Engineer
Found in: Talent UK C2 - 7 days ago
Worcestershire, United Kingdom Halfords Full timeWe are looking for a Lead Data Engineer, who will help us design, implement and manage data solutions on the Microsoft Azure cloud platform. The Lead will work to migrate the business from legacy systems. The job involves planning and management for solution design and technical delivery, ensuring that the right tools and roadmap are available. The Lead...
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Lead Pharmacist
Found in: Jooble UK C2 - 5 days ago
Evesham, Worcestershire, United Kingdom Streamline Full timeStarting salary of £50,000.00 plus performance related bonus Permanent contract: full-time 37.5 hours per week Location: hybrid working (3 days office and 2 days remote) An exciting opportunity to join our Streamline family and make a real difference in helping people in improve their lives. Streamline is one of the UK’s leading specialists in...
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Lead Pharmacist
4 days ago
Evesham, Worcestershire, United Kingdom Streamline Full timeStarting salary of £50,000.00 plus performance related bonus Permanent contract: full-time 37.5 hours per week Location: hybrid working (3 days office and 2 days remote) An exciting opportunity to join our Streamline family and make a real difference in helping people in improve their lives. Streamline is one of the UK’s leading specialists in...
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Lead Nurse Quality Children's Services
2 weeks ago
Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeTo provide advanced levels of autonomous nursing practice to assess, investigate, diagnose, treat and refer patients by acting within the parameters of the NMC code of professional conduct and trust guidelines. To provide a service that meets the needs of patients attending the Emergency Department with acute minor injuries and minor illnesses. This will...
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Warehouse Supervisor Pm
5 days ago
Worcestershire, United Kingdom Page Personnel Logistics Full timeLead a team of 15 operatives Manage the pallets through the distribution **Client Details** Join a UK leading pallet network within logistics distribution and supply chain. The company offers extensive career development across the UK, and you will be provided with excellent training and support. **Description** The responsbilities of the Warehouse...
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Specialist Services Lead
2 weeks ago
Broadway, Worcestershire, United Kingdom Absolute Sales & Marketing Recruitment Ltd Full timeLead Conversion Specialist Internal Sales Executive Industry: Medical, Dental Position Type: Full-time, Permanent 00 per year (Competitive Salary with Lucrative Earning Potential) About the Company: Our client, a rapidly expanding dental group committed to delivering exceptional service and care to its patients, is currently recruiting for a...
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Worcester, Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full timeJob Title : Senior Teacher/Caseworker for Medical Education Team Salary: £46,525 + upto £7,847 (TLR2) + £2,539 (SEN 1) Pro-rata Hours: 26 Hours per Week Location: County Hall, Worcester Permanent The Role : Due to the forthcoming retirement of the current post holder an exciting opportunity has arisen from 1st September 2024, for an excellent,...
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Community Hub Lead
2 weeks ago
Worcester, Worcestershire, United Kingdom Sja's West Full timeSt John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this. Herefordshire & Worcestershire are looking for a District Logistics Lead. With a growing Events business the role of the Logistics Department is to ensure that all volunteers have the equipment needed to be the difference in their...
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Foundation Teacher
6 days ago
Kidderminster, Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full timeNursery Teacher Permanent. Areyou excited by how children learn? Do you have a passion for teaching? If you are ambitious for yourself and have high expectations for all children, we would like to meet you! A positive and supportive learning community. A Christian ethos promoting care, kindness and understanding for children and families. ...