Usher/admin Assistant

6 months ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £22,096

Number of jobs available 1
- 4

Detail of reserve list 1
- 12 Months

Region 1
- West Midlands

City/Town 1
- Hereford, Worcester

Building/Site 1
- HEREFORD MAGISTRATES HEREFORD, HR1 2HE, WORCESTER COMBINED WORCESTER, WR1 1EQ, WORCESTER MAGISTRATES WORCESTER, WR1 3QZ

Grade 1
- AA

Organisation Grade for MoJ 1
- AA

Post Type 1
- Fixed Term

Duration of appointment 1
- Up to 18 months / Up to 2 years

Working Pattern 1
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type 1
- Operational Delivery

Job description 1

**Proud to serve. Proud to keep justice going.**

As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

You will balance usher and administrate duties, allowing you to work where needed.

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

**Your skills and experience**
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent Organisational and time-keeping skills

**For a full outline of tasks please see the Job Description attached***

**Further details**:
**Posts Available**:

- 3 x Fixed Term Contracts for up to 18 months based at Hereford Justice Centre, Worcester Crown Court and Worcester County Court. These posts are full-time however as per the above, all posts can be considered on a part-time basis and will be considered in accordance with the MoJ Flexible working policy. Due to the nature of the Usher role full days are preferred.
- 1 x Fixed Term Contract for up to 2 years based at Worcester Justice Centre in the Magistrates’ Court. This post is for 26 hours per week.** **(0.7 FTE)

**Fixed Term Appointments (MoJ Staff)**

***

**Loans/Detached Duty**

**Occasional travel to other courts**

For all of these posts, occasional travel to other sites in the area will be required for cover when needed.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information 1

**Working Arrangements & Further Information**

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil S

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