Customer Experience Administrator
2 weeks ago
Location: Northampton (Cheyne Walk), NN1 5PT
**Salary**: Competitive and dependant on experience
Contract Type: 40 hours per week, Monday to Friday
CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.
In 2021 we were named Glassdoor’s #35 best company to work for in the UK.
Who are we looking for?
- We are looking for a positive and confident individual who has a proven track record in handling administrative tasks of all kinds to an excellent standard.
- As an advocate for great Carma, you will be customer centric, have fantastic attention to detail and be an impressive communicator with a willingness to learn.
What does the role involve?
- This role is all about helping to understand our customer's experience and we need someone who is able to input, process and review data to help identify the root cause of a customer's issue, spotting key trends.
- You will need strong organisational skills, initiative and the ability to prioritise tasks according to business needs and deadlines.
- Some customer interaction should be expected as required, and you will be a fantastic listener who is able to record details accurately.
- In summary, your communication skills will be excellent and you will be empathetic, genuine and attentive.
**Responsibilities**:
- Review responses
- Organisation and analysis of data including calls, complaints and costs
- Social media responses
- Supporting with the collation of information for complaints
- Logging, updating and following up of escalated complaints
- Call listening
- Other administrative tasks as required
What skills or experience do you need to join the team?
- Administration experience
- Experience of a customer experience / customer service environment
- Strong communication skills (verbal and written)
- Ability to build relationships
- Positive attitude and enthusiastic
- Fantastic attention to detail
- Ability to manage priorities
- Excellent organisational skills
- Professionalism and strong work ethic
- Experience using all Microsoft programmes, including Excel and PowerPoint, would be advantageous
What we can offer you.
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._
-
Customer Experience Advisor
1 month ago
Northampton, United Kingdom Match Recruitment Full time**Customer Experience Advisor** **£11.54 per hour/ £24,000 per annum** **Monday - Friday (40 hours per week). Alternating weekly shift pattern: 8am - 5pm/ 9am - 6pm** **Northampton. Brackmills.** **Fully office based or hybrid (2 days per week remote working available) working available. Must live locally.** Match Recruitment are recruiting on behalf...
-
Customs Assistant and Administrator
4 weeks ago
Northampton, United Kingdom E M Rogers (Transport) Ltd Full time**Job description** We have a requirement for a Customs Assistant and Administrator within our in-house Customs Department - this is a permanent, full time role. You should have a self-motivated and can do attitude, be able to use your initiative, solve problems and have excellent communication skills. You should have a very keen eye for detail and a...
-
Customer Experience Officer
1 month ago
Northampton, United Kingdom Kier Group Full timeWe’re looking for a Customer Experience Officer to join our Highways team based in Brixworth. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more. **Location**: Brixworth,...
-
Customer Service Accounts Administrator
4 weeks ago
Northampton, United Kingdom Quality Start Full time**Customer Service Accounts Administrator Opportunity - Northampton** **Opportunity**: Are you the Customer Service Accounts Administrator my client is looking for? Do you have experience in dealing with invoices and billing queries? Have you got good IT, attention to detail and administration skills? Looking for a role with great career progression?If yes...
-
Customer Service Administrator
1 month ago
Northampton, United Kingdom Tate Recruitment Limited Full time**Customer Service Administrator** **Temporary for 3-4 months, with the possibility of going Permanent.** **Northampton** **Hybrid working with 1-2 days in the office each week (First week in office all week, for training)** **£12.05 per hour** **Monday to Friday - Working 7.5 hours per day e.g. 8.30am-5pm or 9am-5.30pm or 9.30 - 6pm** **The...
-
Customs Assistant and Administrator
1 month ago
Northampton, United Kingdom E M Rogers (Transport) Ltd Full time**Job description** We have a requirement for a Customs Assistant and Administrator within our in-house Customs Department - this is a permanent, full time role. The role will best suit someone with: - A high level of accuracy when entering written and numerical data - Strong communication skills, verbal and written. You will be communicating with HMRC,...
-
Customer Service Administrator
1 month ago
Northampton, United Kingdom Tate Full timeCustomer Service Administrator Temporary for 3-4 months, with the possibility of going Permanent. Northampton Hybrid working with 1-2 days in the office each week (First week in office all week, for training) £12.05 per hour Monday to Friday - Working 7.5 hours per day e.g. 8.30am-5pm or 9am-5.30pm or 9.30 - 6pm We are recruiting for a global company...
-
Customer Service Administrator
1 month ago
Northampton, United Kingdom Tate Full timeCustomer Service AdministratorTemporary for 3-4 months, with the possibility of going Permanent.Northampton Hybrid working with 1-2 days in the office each week (First week in office all week, for training)£12.05 per hourMonday to Friday - Working 7.5 hours per day e.g. 8.30am-5pm or 9am-5.30pm or 9.30 - 6pm We are recruiting for a global company based in...
-
Customer Service Administrator
1 month ago
Northampton, United Kingdom Drax Group Full time**Customer Service Administrator (SME Billing & Settlement)** **Northampton/Hybrid** As a Customer Service Administrator in our SME Billing & Settlement team you'll use your detective skills to investigate, identify, and resolve third-party and supplier queries whilst delivering an exceptional service. **About the role** You'll investigate data...
-
Customer Service
4 weeks ago
Northampton, United Kingdom RecruitmentRevolution.com Full time_We are a design led business. We believe in challenging the boundaries of light and exploring innovative ways to master it. There are more than a thousand people working around the world dedicated to fulfilling our vision to provide our customers withthe best lighting solutions imaginable._ - If you have experience within a customer facing service role with...
-
Customer Service Administrator
22 hours ago
Northampton, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeCustomer Service - Logistics 07.30 16.00 Monday to Friday Temp - Perm Our long-standing client is seeking an enthusiastic individual to join their dynamic team situated in Northampton. As part of the Customer Service Administrator role, you will demonstrate a positive can do attitude and strive to give excellent customer service. Duties will include ...
-
Customer Service
4 weeks ago
Northampton, United Kingdom Impact Recruitment Full time**Customer Service Coordinator** **Northampton, NN3** **Maternity Contract** **Monday to Friday, 8am-5pm** **£23-25,000** **Are you experienced in coordinating customer’s orders?** **Do you have a keen eye for detail and a high level of accuracy?** - **If this sounds like you, I have the perfect opportunity for you!**_ This role offers an excellent...
-
Administrator
7 days ago
Northampton, United Kingdom IQ Talent Solutions Full timeIQ Talent Solutions are delighted to be working with one of our key clients who are leading name in their field, supporting them with the recruitment of An Administrator based in Northampton with hybrid working options 2 to 3 days per week and paying £21,500. **What is expected of theAdministrator?** - To ensure the admin process adheres to company...
-
Customer Service Administrator
1 week ago
Northampton, United Kingdom Tate Full timeCustomer Service Administrator Temporary for 3-4 months, with the possibility of going Permanent. Northampton Hybrid working with 1-2 days in the office each week (First week in office all week, for training) £12.05 per hour Monday to Friday - Working 7.5 hours per day e.g. 8.30am-5pm or 9am-5.30pm or 9.30 - 6pm We are recruiting for a global...
-
Sales Administrator
4 weeks ago
Northampton, United Kingdom SF Group Full timeSales Administrator Ref code: BWJ99095543 Office Support £21,719 - 22,716 per year Northampton, Northamptonshire, England Permanent Office Based The role: Sales Administrator Salary: £21,719.00 - £22,716.00 plus performance related bonus Hours: Monday to Friday 8am - 4pm with 1 hour for lunch Location: NN2 Our client, due to expansion are looking to...
-
Administrator
1 month ago
Northampton, United Kingdom Travis Perkins plc group Full timeAre you an experienced Administrator looking for a change? If the answer is yes then CCF are currently recruiting an Administrator within our Commercial team. **Location**: Hybrid role 2 days per week in Northampton. Have other commitments outside of work requiring flexibility, talk to us **About us** At CCF we are completely Customer Focused and our...
-
Service Administrator
1 month ago
Northampton, United Kingdom Tate Recruitment Limited Full time**Service Administrator** **Permanent** **£26,950 per annum (increasing to £27,750 after probation)** **Northampton, Hybrid working.** We're recruiting a Service Administrator on behalf of a global engineering business. Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a...
-
Service Administrator
4 weeks ago
Northampton, United Kingdom Tate Full time**Service Administrator** **12 Month contract** **£26,000 - £27,000 per annum** **Northampton, Hybrid working.** We're recruiting a Service Administrator on behalf of a global engineering business, on a 12 month contract. Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a...
-
Administrator
2 days ago
Northampton, United Kingdom Logistics People Full timeAdministrators Wanted In NORTHAMPTON! Logistics People are looking for an Administrators to join our team. Location: Northampton Working Hours: 4 On 4 Off 06:00 - 18:00 Shifts Available Pay rate: £11.89 P/hr Position: Administrators Logistics People are currently recruiting an Administrators to join our team in Northampton, based at our Great...
-
Administrator
4 weeks ago
Northampton, United Kingdom Jackson Grundy Full time**About us** Jackson Grundy is a small business in Northampton. We are professionaland innovative. Our work environment includes: - Modern office setting Overview: We are seeking a highly organised and detail-oriented Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our office. This is...