Head of Customer Experience and Partnerships

2 months ago


Belfast, United Kingdom Queen's University Belfast Full time

**Job details**:
**Job reference**

23/110595

**Date posted**

16/01/2023

**Application closing date**

13/02/2023

**Salary**

£54,949 - £63,673 per annum

**Job category/type**

Professional Support

**Attachments**
- Blank**Head of Customer Experience and Partnerships (Library Services)**:
**Job description**
- We are seeking to recruit a Head of Customer Experience and Partnerships to join our well established Library Services Team.- As the Head of Customer Experience and Partnerships (Library Services) you will lead and manage the delivery of a world-class user experience (UX) for all customers of the University Library, ensuring the delivery of high quality, user-focused and responsive services across all sites. The role is also responsible for managing strategic partnerships with external stakeholders such as the Department of Health and the Agri-Food and Biosciences Institute (AFBI).- If you are someone who sets and achieves high standards and have experience leading and managing such a team we would love to hear from you**What you will get in return**:

- Salary of £54,949 - £63,673 per annum plus excellent benefits including generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays).-
- Minimum of degree (or equivalent qualification). In the event that you do not meet this criteria, the University will also accept the following which has been deemed equivalent; substantial relevant senior management experience.
- Significant (minimum 5 years) recent and relevant management and leadership experience in a customer service/service delivery environment to include:

- Experience of leading and developing a multidisciplinary team(s)
- Experience of service delivery management to include planning, developing and implementing innovative, high-quality services to customers
- Experience of strategic planning.
- Experience of managing and controlling significant budgets and an understanding of financial management procedures.
- Evidence of leading projects to completion.
- Experience of working with, and influencing, senior management.- At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.**We offer an excellent employment package that includes**:

- Great terms & conditions
- Pension schemes
- Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
- Family-friendly initiatives
- Career development opportunities
- Support for health & mental wellbeing
- Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
- Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Race) and PRISM (LGBTQ+) which help us progress equality.Attractive reward package- Abouot the Library- Further information for international applicants



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