Operational Support Officer 1, Communication

4 weeks ago


Plymouth, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 269752**Salary**:

- £33,830-
**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Navy - Navy Command (NC)
- Naval Base Commander (Devonport) (NBC(D))**Type of role**:

- Digital
- Information Technology
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- His Majesty's Naval Base Devonport (HMNB(D)), PlymouthAbout the job

**Job summary**:
This post is advertised at 37 hours per week.

**Job description**:
HMNB (D) & the wider site has evolved over the past 300 years to become one of the largest NBs of its kind in Western Europe & is today, a key Defence strategic asset as a Main Operating & Support Base for the Royal Navy. The wider Devonport site is characterised as a Base, Barracks, Port & Dockyard.

The NBC(D) is responsible for providing a World Class, Secure, Safe, Integrated Operating & Support Base for the Royal Navy; his Mission is supporting the Royal Navy world-wide from the wider Devonport site. Devonport is home to the Devonport Flotilla & is a Centre of Deep Maintenance for Surface Ships & Submarines, providing a unique contribution to the Royal Navy’s main outputs.

The wider Devonport site, consisting of HMNB(D) (the MOD owned site) & Devonport Royal Dockyard Limited (DRDL - the Babcock owned & operated site), is a highly complex environment where a myriad of output demands, commercial & financial arrangements combine in the delivery of Defence outputs. These demands are set by ‘requirement directing or deciding organisations’ such as the NB (NC), the Submarine Delivery Agency (SDA), Defence Equipment & Support (DE&S), DD, ND & site key Industry Partners (IPs) including Babcock, Mitie, Serco, Fujitsu to name but a few. There are a total of 53 MOD Lodger Units & many other IPs located at Devonport, that all place demands on the site.

With an area of 650 acres, over 4km of waterfront & hundreds of buildings (combination of new & historic), the wider Devonport site is entering a once in a generation period of substantial investment which will see recapitalisation & a major infrastructure upgrade of the site which will underpin specialist engineering deep maintenance & support to the next generation of Royal Navy Ships & Submarines. Upgraded CIS infrastructure & services (such as Connectivity) across the wider Devonport site will play an integral part to achieve this.

**Person specification**:
**Role/Responsibilities**:
Accountable to the CIS I&A Manager for the management of CIS service (predominately connectivity & telephony services) break-fix faults & requests including the Authorised Telecommunications Officer (ATO) function at HMNB D, ensuring NC get VFM from Defence service contracts. P3M08/11/12

Engage appropriate Industrial Partners, their sub-contractors & other service providers as the primary interface for CIS break-fix faults, planned maintenance, & requests that support CIS BAU operations, change initiatives & project delivery at HMNB D. P3M07/12/19

Act as IC for CIS services at HMNB D by supporting end users with CIS break-fix faults that cause a denial of service. P3M08/19

Provide end users with advice & guidance regarding the correct channel(s) to report CIS service related faults & ensure that appropriate escalation routes are followed. P3M08/11/19

Communicate CIS service faults which cause a denial of service that impact NB output, safety & security to appropriate Devonport ICs, Business Units, & other stakeholders. Engage the Industry Partner to understand the root cause & the remediation plan to manage end user expectations. P3M07/12/19

Analyse the impact of Global Operations Security Control Centre (GOSCC) planned outage denial of service ‘requests’ & ‘notifications’ affecting NB operations in terms of CIS services. Coordinate & communicate site outages, particularly those with a nuclear, safety or security impact. P3M08/12/19

Monitor CIS service performance to ensure high availability. Monitor CIS service usage data to ensure services remain fit for purpose & efficient. P3M12/19

Provide end user feedback regarding CIS service performance (especially repeat &/or long-standing break-fix faults & outages) to the DD Customer Manager & Devonport Site Co-ordinating Installation Design Authority (SCIDA) to ensure that potential shortcomings are resolved in accordance with Defence contracts & their associated Service Level Agreements (SLA) & Key Performance Indicators (KPI). Escalate to the CIS Infrastructure & Architecture Manager if an appropriate outcome is not reached. P3M07/08/12/19

Act as IC for CIS service orders & requests as the HMNB D ‘AD’ for the DD Service Catalogue & ‘Expert User’ for the Expert User Portal at HMNB D. Provide advice & guidance on the correct channel to request services & appropr



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