Property and Resident Support Officer

3 months ago

Coventry, United Kingdom The Housing Network Full time

**Overview**

Managing a number of properties (HMOs) within the Coventry area that are used by the Local Authority as temporary accommodation for single female/male homeless people.

You will be engaging with individuals with complex needs, and at time challenging behaviour and you will need to be able to work with mínimal supervision.

**Responsibilities and Duties**

**The role is split into 2 parts and will involve**:
Property Management
- Ensuring the properties are safe, secure and clean.
- Proactively identify and resolve all property related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
- Identify minor repairs and periodic maintenance issues where appropriate.
- Undertake daily visits - we would expect all properties to be visited regularly
- Performing all necessary functions to manage check
- ins and check
- outs including preparing accommodation for occupation in accordance with prescribed timescales.
- Inventory management - ensuring that we manage our supplies of bedding, linen, towels, crockery and cutlery.
- Monitoring of CCTV systems.
- Logging issues and incidents in accordance with standard procedures.
- Periodic reporting of necessary Performance Indicators as required.
- Assisting with inspections and caretaking of other buildings as and when required

Resident Support
- Ensure “house rules” are adhered to by tenants on a day-to-day basis.
- Ensuring tenants are safe, logging and reporting issues that arise.
- Dealing with day-to-day enquiries from tenants and sign posting accordingly.
- Proactively engage with the local Council if there are more serious concerns regarding a particular tenant.
- Ensuring all relevant information is up to date and filed properly on our internal system so we all have it to hand when we need it.
- Work in collaboration with Team Leaders/Operations Manager's and partners to identify which service-users are most in need of additional support around ongoing accommodation.
- In addition to the above, the role may involve other tasks and activities that reasonably relate to managing the properties and supporting the resident.

**Personal Characteristics**
- **Skills**_
- Confident communicator with excellent written and verbal communication skills and be flexible towards service users needs.
- Extremely well organised.
- Able to work well under pressure.
- The ability to prioritize.
- Able to work alone and part of a team.
- Have an interest and willingness to train.
- **Knowledge**_
- Experience in the social housing sector, ideally having worked with people at risk of homelessness.
- Experience of supporting individuals with complex needs.
- Experience of lone working.
- **Behaviours**_
- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
- We would always expect you to:

- act with integrity
- act with due skill, care, and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

Hours of work: 9.30am to 6.00pm Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00 per year

Schedule:

- Monday to Friday

**Experience**:

- support work: 1 year (preferred)
- Property management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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