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Customer Liaison Officer

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Red Rock Consultants are working with a leading FM company in the Walsall area. Due to new contractual wins leading to large scale growth across the Birmingham region, our client are now looking to recruit for Customer Liaison Officers.

This Customer Liaison Officer role will be working on the Planned Works for door replacements, carrying out the following:

- provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Control the booking in process, ensuring programmes are always well in advance
- Assist with making survey appointments
- Manage the address database
- Deal with complaints
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Report back to the labour & compliance manager weekly

To be successful in this role, you will have the following experience:

- Customer Liaison/ Resident Liaison experience
- Great customer service experience
- Be able to drive
- Previous property maintenance or construction experience would be beneficial

**Salary**: £13.00-£14.00 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Coventry, West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)

Work Location: One location