Support Officer

3 weeks ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF SERENA’S VISION**

Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.

Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands.

**The Role**:
As a Support Officer in the Regeneration, Economy & Planning (REP) team, you can make your own powerful contribution by helping us deliver key projects and programmes across multiple services.

Working within the Transformation & Engagement team, you will play an instrumental role in helping us support initiatives relating to Development & Regeneration, Town Planning & Building Control, and Economy & Skills. You will therefore be tasked with administrative and support activities that will benefit our local communities, businesses and staff. This work is hugely varied, and could extend from coordinating Director-level diaries and handling events arrangements, through to managing confidential correspondence and building relationships that will enable the successful delivery of projects. When projects hit potential stumbling blocks that could derail them, you will work quickly to flag these up with the relevant people, and make suggestions on innovative solutions.

You will also support initiatives across the wider directorate such as helping us stay on top of governance requirements, so you will be exposed to a huge array of workstreams and stakeholders. With colleagues supporting you with strategic oversight of their respective challenges, this is a fantastic learning opportunity which will provide you with a great platform on which to develop your career.

Please refer to the **Job Description** for more information.

**About You**:
To excel in this fast-paced challenge, you will be the type of person who takes pride in being on top of the finer details, and you will enjoy coming up with innovative solutions to complex challenges. With great communication, relationship-building and stakeholder management skills, you will be exceptionally organised with strong administrative capabilities. Having previously worked in a similarly fast-paced environment, you will be comfortable managing diaries for senior colleagues, and we will expect you to bring a customer service focus to everything that you do.

Working with members of the public, plus key stakeholders and officers, you will be adept at fielding questions and responding to enquiries. As such you will have good verbal and written communication skills, and you will appreciate the importance of identifying issues that needs to be handled sensitively.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

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