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Managing Agent Co-ordinator

3 months ago

Farringdon, United Kingdom Southern Housing Full time

**The role**

This an exciting opportunity for someone who is willing to support the Managing Agent Relationships team and other operational teams to deliver their objectives for blocks/estates with superior landlords, superior landlords’ managing agents, RMC, and RTMs and/or their appointed agents as well as with any managing agents directly appointed delivering services to our mainstream housing stock work.

As a Managing Agent Co-ordinator, you will work flexibly to support the team meet customer and business needs this may include occasional evening working and from different geographic locations as may be needed.

Reporting to the Head of Managing Agent Relationships, you will provide comprehensive administration support service to the Managing Agent Relationships team. Ensure all customer enquiries are dealt with in a courteous, efficient, and effective manner in line with Southern Service standards.

This is a hybrid position working out of our office in Farringdon and will also involve travel to our development schemes.

By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.

**WHAT YOU NEED**:

- Knowledge of working within policies and procedures and exercising discretion referring to team leaders as needed to deliver high levels of service and satisfaction.
- Effective communication skills, both verbally and written.
- Passion and commitment to the delivery of customer service excellence.
- Good influencing and persuading skills and able to resolve conflict.
- Good interpersonal skills and ability to work collaboratively with stakeholders and colleagues.
- Good verbal and numerical reasoning skills.
- Excellent time management and problem-solving skills.

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: 24th March 2024, 23:59pm**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.