Junior Account Executive

1 month ago


Sheffield, United Kingdom Sheffield Chamber of Commerce Full time

**Purpose of the job**

The Sheffield Chamber of Commerce (SCCI) membership team is the heartbeat of the Sheffield business community. It is the outward facing, customer service function that engages with the businesses of Sheffield adding value and purpose across the membership function.

Duties include onboarding new members, account managing existing members, exploring tailored member services, and supporting the pursuit of new business opportunities in partnership with the membership team.

**Specific scope of work includes**
- Support the membership function to provide first-class, inspiring, and personalised customer service building rapport with a key focus on membership benefits and customer retention
- Support the onboarding of new businesses within the membership function
- Engage with members offering resignations to retain them within the membership function
- Support the membership team in hitting key departmental targets focused on member retention and tailored member services
- Maintain appropriate records on members and activities through the company CRM system
- Support the team to act as the main point of contact for all SCCI affinity partners
- Support and work in collaboration with other SCCI departments where appropriate
- Attend SCCI and associated partner events, where appropriate, acting as a brand ambassador
- Support the whole organisation to cross collaborate on lead generation and maximise commercial opportunities
- Other duties as assigned from time to time

**Skills and experience required**
- Previous experience in a customer service focused role is desirable but not essential - i.e., Customer Services, Account Management, Sales, Retention
- Have excellent customer service and communication skills, both verbal and written
- Be able to build trusted business relationships with a wide range of people and organisations across industry sectors
- Be friendly, honest, and have a natural ability to build rapport
- Have the ability, confidence, and attitude to get things done quickly and to a high standard, using your own initiative

**Standards of performance and behaviour**
- Positive outlook
- Keeps busy
- Self-motivated
- Willingness
- Nothing too much trouble
- Doesn’t shortcut process
- Believes in the brand and mission
- Team player
- Puts in extra effort
- Is flexible when required

If you require any adjustments to any part of the recruitment process please let us know.

**Job Type**: Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: Hybrid remote in Sheffield



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