Volunteer in Information and Advice Office

2 weeks ago


Plymouth, United Kingdom Age UK Plymouth Full time

**Information and Advice Volunteer**

We are searching for passionate and caring volunteers to join our Information and Advice Service at The William and Patricia Venton Centre, Astor Drive, Mount Gould, Plymouth.

Volunteering can make a difference to you, a huge difference to our clients and Age UK Plymouth.

**The Role**

Our accredited Information and Advice team provide free, independent and confidential information and advice on a range of issues. We are looking for volunteers to help and assist them in their day to day running and the role will include taking phone enquires, planning in appointments, and general admin duties. However, there is so much more to this role benefiting both the clients and the entire team.

Below are just some of the ways in which we can help clients:

- Welfare benefits advice and help completing claim forms
- Helping people to identify care and support services
- Advice on housing issues
- Informing people about local services, support, groups and activities
- Advising people on consumer issues such as scam awareness
- Informing people about improving their home energy efficiency

Are you passionate about supporting your local community? Are you someone who can help organise? Can you add a bit of sparkle to someone’s day? If the answer is yes then we would love to hear from you. To be successful in this role you need you to have a caring nature, excellent organisational skills, excellent communication skills, be a good listener, accuracy, relish being part of a team and be reliable.

**What will you get out of it?**

You will make a positive difference to our clients
You will be a valued member of the team and be invited to our Volunteer Celebration event in June

You will develop and learn new skills
You will make new friendships
You will be part of Age UK Plymouth’s Volunteer team
You will get specific volunteer role training
You can claim your travelling expenses to and from your volunteering sessions
You will get free refreshments during your volunteering sessions

**When**

Monday - Friday 08.30 - 16.30 (morning, afternoon or full day sessions)

**Responsible To**

Information and Advice Manager

**Additional Information**

We provide full training which includes; safeguarding, dementia awareness training and digital training.

Please note that a DBS Certificate and suitable references are a requirement of this role but we will guide you through these processes.

**Job Type**: Volunteer

**Benefits**:

- Free or subsidised travel

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Plymouth: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: I&A Volunteer



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