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Local Services Administrator
3 months ago
Position:
Local Services Administrator
Location:
Plymouth
Closing date: 22 April 2024
Role details:
Job title:
Local Services Administrator
Location:
Plymouth
Salary:
£23,088 to £23,750 per annum
Salary pro rata:
No
Hours per week:
37
Type of contract:
Permanent
22/04/2024
Closing time:
09:00
We are recruiting for an administrator to join our Local Advice Services team.
This is an exciting time to join the project as we work together to provide support to people struggling with a wide range of issues, and develop our Information Walk-in Centre.
The role will be essential to the smooth running of operations within the department, and you'll be the first point of contact for people coming into the office on a day to day basis.
As Local Services Administrator, tasks will include:
- Supporting clients to know what information to prepare in advance of an appointment.
- Gathering client paperwork and ensuring all documents are scanned and uploaded.
- Greeting clients who attend for appointments.
- Working in collaboration with our customer service volunteers to facilitate support for clients who attend without an assessment.
- Administrative support such as taking calls, incoming/outgoing post, managing text messages, esignatures, making referrals, reviewing the team's mailbox and ensuring records are updated in line with policy.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
