Patient Coordinator

7 months ago


Brecon, United Kingdom Powys Teaching Health Board Full time

Set up and manage HCP clinics across Powys ensuring that new referrals follow RTT pathways in a timely manner. This includes booking and sending out of appointments for clinics. Enter all clinical appointments onto WPAS and ensure these appointments are cashed up in a timely manner. Prepare information for HCP clinics, liaising with Administrators across numerous sites.

Retrieve and input appropriate information from/onto WPAS and WCCIS. Audio typing of clinic letters and reports. Distribution of these via post or WCCIS which includes ensuring referrals are sent to other specialities / hospitals in a timely manner. Track ongoing referrals and monitor their progress.

Undertake specialist typing/support duties for clinics held by Health Care Professionals, when required. Deal with all telephone enquiries coming into the Service, including from members of the public who may be irate or distressed or have concerns regarding service delivery. Complete any statistical data as required in respect of contracts and services. Undertake the ordering of administrative supplies via Oracle as required.

Ensure where necessary follow up appointments are arranged, and caseloads managed appropriately in accordance with WG targets. Manage the Service waiting list under the direction of Team Leaders in accordance with WG targets. Liaise with service clinical staff ensuring messages are given and received in a timely manner and enquiries dealt with efficiently. Scan or upload reports and correspondence to the electronic record system (WCCIS) in a timely manner and following Powys guidelines.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



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