Front of House Coordinator

4 months ago

Brecon, United Kingdom Brecon Dental Care Full time

**Job title**: Front of House Coordinator

**Purpose of the job**:
To provide a reliable, efficient and timely front of house service to ensure exceed patient expectations at every visit and provide a first-class customer experience

**Responsible to**:
Practice Manager

**Employment duties**:

- Provide excellent customer service to patients.
- Perform a high quality administration service to ensure patient

satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies.
- Establish and maintain productive working relationships with all members of the dental team.
- Liaise with the practice manager on all matters concerning administration, pay

and service conditions.
- Assist with the supervision of the trainee front of house coordinators in the practice.
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

**Key tasks**:

- Answer the telephone in a friendly, helpful and courteous manner
- Welcome all patients arriving at the practice and direct them to the appropriate area.
- Provide excellent customer service to patients at all times.
- Communicating appropriately with patients, visitors, suppliers and practice team
- Notify dentist or hygienist of patient’s arrival.
- Observe patient confidentiality at all times, including ensuring documents are not left in view of other patients
- Knowledge of what information is required from the patient and ensuring accurate inputting of data onto the computer
- Understanding of new patient procedure and the source of the new patient, versus returning patient.
- Ensure that patient records are kept up to date and are filed in a secure manner
- Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day
- Full understanding and compliance of the appointment book management and best practice procedures
- Knowledge of the Complaints policy; and deal with complaints with confidence and according to the Complaints Policy
- Having knowledge of the clinical service the practice provides, undertaking fact finding and sharing knowledge from other practice team members, but ensuring information is clarified by the dentist.
- Following up un booked treatment plans for specialist services and ensuring any finance agreements are set up for the patient.
- Understanding of NHS services vs private services and alternatives that are available
- Anticipate patients’ anxieties and answer questions referring to literature, the clinician or practice manager as appropriate
- Making sure that only practice communication is dealt with at the reception desk and private or business matters to be dealt with away from the front desk
- Makes self fully available to patients and maintains communication with them
- Ability to handle difficult or aggressive customers and confidently deals with the situation to bring about a satisfactory resolution in line
- Deals effectively with clients by displaying a professional, courteous and empathetic approach both face-to-face and by telephone
- Understands and demonstrates the need for customer privacy and confidentiality at all times
- Fully understands and utilises patient and best practice procedures and how to manage the appointment book
- Continually looks to improve ways of meeting or exceeding customer expectations

**Benefits**:

- Additional leave
- Company pension
- Private dental insurance

Schedule:

- Monday to Friday

Work Location: In person

  • Front of House Assistant

    3 months ago

    Brecon, United Kingdom Old Railway Line Garden Centre Full time

    **Front of House Assistant** **5 Days a Week** Join our warm, dedicated, and acclaimed catering team in a fantastic opportunity. We're seeking an enthusiastic, energetic individual who takes pride in delivering exceptional customer experiences. Previous experience is a plus but not a necessity. **Key Responsibilities** - Assist in food and beverage...

  • Prison and Court in Reach and Care Coordinator

    4 months ago

    Brecon, United Kingdom Kaleidoscope Project Full time

    The Criminal Justice Care Coordinator worker role aims to improve the lives and wellbeing of people with multiple needs who require intensive support and may find it difficult to navigate or engage with services, revolve in and out of services or have barriers to accessing services. The worker will use a trauma informed strength-based approach to assess a...

  • Ward Clerk

    5 months ago

    Brecon, United Kingdom Powys Teaching Health Board Full time

    An exciting opportunity has arisen for an effective and organised administrator to join the team on the Adult Mental health Inpatient Unit at Felindre Unit, Bronllys Hospital. The post holder will provide a comprehensive clerical, administrative and secretarial service to the Unit and will be responsible for a variety of front of house activities and being...

  • Ward Clerk

    5 months ago

    Brecon, United Kingdom Powys Teaching Health Board Full time

    An exciting opportunity has arisen for an effective and organised administrator to join the team on the Adult Mental health Inpatient Unit at Felindre Unit, Bronllys Hospital. The post holder will provide a comprehensive clerical, administrative and secretarial service to the Unit and will be responsible for a variety of front of house activities and being a...

  • Military Finance and Administration Coordinator

    1 month ago

    Brecon, Powys, United Kingdom Ministry of Defence Full time

    Job OverviewThe Ministry of Defence is a significant employer, with a workforce exceeding 50,000 Civil Servants. Within this framework, the Army Top Level Budget (TLB) encompasses approximately 7,000 MOD Civil Servants stationed across more than 300 locations. Our team is diverse, featuring roles such as trainers, human resources professionals, educators,...

  • Library Officer

    4 months ago

    Brecon, United Kingdom NPTC Group of Colleges Full time

    Do you have what it takes to make an impact on students and their learning? Providing front-line support on our team within our library at NPTC Group of Colleges. **Salary**:Scale 3, Points 17 - 20, £22,646 - £24,387 per annum, pro rata. (Equivalent to £15,443 -£16,630 per annum) **Hours of work**:30 hours per week (may include evenings and...

  • Student and Business Services Assistant

    3 months ago

    Brecon, United Kingdom NPTC Group of Colleges Full time

    About us: NPTC Group of Colleges is one of the largest Further Education providers in Wales, providing almost every conceivable vocational area of education and training including an exciting and varied programme of full and part-time courses stretching across locations from South to Mid Wales. NPTC Group of Colleges has been educating future generations...

  • Coffee Shop Assistant

    4 months ago

    Brecon, United Kingdom Just Perfect Catering Ltd Full time

    We are recruiting Coffee Shop Assistants who are looking for an exciting challenge and the opportunity to join one of Wales largest independent contract caterers. A hands-on approach and can-do attitude are the attributes we are looking for in someone who is driven and wants the opportunity to be part of a well-regarded brand. **JOB DESCRIPTION** **Job...

  • Hospitality Operative

    3 months ago

    Brecon, United Kingdom NPTC Group of Colleges Full time

    Do you have what it takes to fulfil our staff and students' appetites? We have an exciting opportunity for a hospitality operative in one of our refectories. About you: If you have experience of working in a catering or customer service environment that would be ideal, however, if you don’t, providing you are passionate about providing good customer...

  • Hospitality Operative

    4 months ago

    Brecon, United Kingdom NPTC Group of Colleges Full time

    Do you have what it takes to fulfil our staff and students' appetites? We have an exciting opportunity for a hospitality operative in one of our refectories. **About you**:If you have experience of working in a catering or customer service environment that would be ideal, however, if you don’t, providing you are passionate about providing good customer...

  • Cleaner

    4 months ago

    Brecon, United Kingdom OCS Full time

    **Job Reference: CL/LC/15-05/1165/22** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 7AL** **Pay Rate: £11.44** **Hours per week: Monday, Wednesday, Friday, Saturday - 17:00 - 18:00 - 4 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK...

  • Cleaner

    4 months ago

    Brecon, United Kingdom OCS Full time

    **Job Reference: CL/LC/15-05/1165/21** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 8BT** **Pay Rate: £11.44** **Hours per week: Monday, Wednesday, Friday - 06:30 - 07:30, 17:30 - 18:30 - 3 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS...

  • Cleaner

    4 months ago

    Brecon, United Kingdom Atalian Servest Full time

    **Job Reference: CL/LC/27-11/1023/8** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 7AL** **Pay Rate: £10.42** **Hours per week: Monday, Wednesday, Friday, Saturday - 07:00 - 08:00, 22:00 - 23:00 - 4 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the...

  • Cleaner

    4 months ago

    Brecon, United Kingdom OCS Full time

    **Job Reference: CL/LC/19-02/1071/15** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 8BT** **Pay Rate: £10.42** **Hours per week: Monday, Wednesday, Friday - 06:30 - 07:30 - 3 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland....

  • Cleaner

    4 months ago

    Brecon, United Kingdom OCS Full time

    **Job Reference: CL/LC/22-03/1119/7** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 8BT** **Pay Rate: £12.00** **Hours per week: Monday, Wednesday, Friday - 06:30 - 07:30 - 3 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland....

  • Cleaner

    4 months ago

    Brecon, United Kingdom OCS Full time

    **Job Reference: CL/LC/22-03/1119/8** **Job Title: Cleaner** **Location: Site Based** **Site Address: Brecon** **Postcode: LD3 7AL** **Pay Rate: £12.00** **Hours per week: Monday, Wednesday, Friday, Saturday - 07:00 - 08:00 - 4 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK &...

  • Bar and Waiting Staff

    4 months ago

    Brecon, United Kingdom SA Brains Full time

    **Pub**: Wellington **Overview**: We’re on the lookout for new Bar and Waiting teammates to join our team! **Make a name for yourself in our front of house team.** Turn your hand to some new skills or polish up on some old ones. You’ll be part of a team delivering an experience that get’s our guests coming back for more. Plus, within a social and...

  • Maintenance Operative

    4 months ago

    Brecon, United Kingdom Castle of Brecon Hotel, Brecon Full time

    **Why work for the Coaching Inn Group ?** - **Work/Balance?** A genuine belief in work/life balance and an understanding of working together to promote flexibility - **Development?** Award winning career development programmes - **Reward?** We have fantastic Hero of the month and Hero of the year schemes - **Discounts? **Up to 50% discount off food across...

  • Maintenance Operative

    4 months ago

    Brecon, United Kingdom Castle of Brecon Hotel, Brecon Full time

    **Why work for the Coaching Inn Group ?** - ** Work/Balance?** A genuine belief in work/life balance and an understanding of working together to promote flexibility - ** Tips?** A Tronc scheme with 100% of gratuities distributed to our teams every pay period. - ** Development?** Award winning career development programmes - ** Reward?** We have fantastic...

  • Maintenance Operative

    4 months ago

    Brecon, United Kingdom Castle of Brecon Hotel, Brecon Full time

    **Why work for the Coaching Inn Group ?** - ** Work/Balance?** A genuine belief in work/life balance and an understanding of working together to promote flexibility - ** Tips?** A Tronc scheme with 100% of gratuities distributed to our teams every pay period. - ** Development?** Award winning career development programmes - ** Reward?** We have fantastic...