Senior Technical Support Officer

3 weeks ago


Yate, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**

As a Senior Technical Support Officer you will be responsible for providing efficient, responsive and high quality technical support to the Property Services Team, within the Resources and Business Change department.

**What will you be doing?**
- You will be dealing with, and managing a team that undertakes various property related tasks such as assets of community value, freedom of information requests, property helpdesk, land registry, wayleave and licence agreements.
- It will be your responsibility to ensure that the team meets necessary targets, both statutory and those set within the service area.
- Under the guidance of the Soft FM and Business Support Manager, you will proactively identify and promote opportunities for improvement in processes and procedures as a result of system development and advances.
- You will extract statistics and management information as required to assist in the production of performance indicators, statutory returns and reports.
- On a daily basis you will work with both internal and external stakeholders, members of the public, local and parish councillors, applicants, licensees, developers, businesses and other organisations.

**What we need from you**
- It is essential that you hold a minimum qualification of NVQ level 3 (or equivalent qualification) including English and Maths, or hold equivalent relevant experience in administration or business support.
- We require you to be well organised and able to plan your work.
- You will demonstrate practical skills and experience in using a range of IT packages with experience in using databases, including running standard reports, analysing data and presenting findings.

**How a career at South Gloucestershire Council is different**
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a realdifference to the lives of people who live, work, and learnhere.
- We're building and shaping communities which people are proud of
- We're working with the most vulnerable in our community to help them achieve what they want in life
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
- We’re making a difference, be part of it

**Salary**: £28,371 - £31,099

**Hours per week**: 37

**Vacancy type**: Permanent

**Location**: Yate

**Team**: Property Services

**Advertising End Date**: 04 Apr 2023

REF-203 901



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