Trainee Recovery Officer

3 weeks ago

Yate, United Kingdom South Gloucestershire Council Full time

How you'll make a difference

As a Recovery Officer you will ensure the most efficient method of action required for liability orders, in respect of Council Tax. In addition you will also support the collection of Business Rates debts, overpaid Housing Benefit, Social Care assessed charges and general sundry invoiced debts.

You will be the first point of contact for the Recovery team for on-going resolutions.

What will you be doing?

On a daily basis you will undertake administrative requirements of determining Council Tax and Business Rate recovery. You will be responsible for making arrangements for payment of debts, in accordance with legislation and with the guidance of senior revenues officers. It will be key for you to provide a high level of customer care, by giving advice to residents in person, by letter or telephone, with regard to revenues issues. You will support the senior recovery officer at magistrates court.

What we need from you

It is essential for you to have three GCSE’s at grade C or above, including Maths and English, or equivalent qualifications. You will have some experience in a similar environment with knowledge of Revenues administration. Given the elements of this role you will have excellent communication skills, demonstrating a high level of customer care skills. You will be able to demonstrate the ability to understand, interpret and explain legislation. It is derisible for you to have knowledge of Council Tax and Business legislation practice, but not essential.

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