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Trainee Business Rates Officer
4 months ago
How you'll make a difference
The Finance and Customer Service Division is responsible for running a wide range of services from the collection of Council Tax, administering Housing Benefit and Blue Badges to running Corporate Finance, Payroll, One Stop Shops and the Contact Centres.
As a Trainee Business Rates Officer, you will make a difference by working in the team responsible for the billing and collection of business rates. Working under the guidance of the Assistant Revenues Manager you will determine Business Rates liability in accordance with working practices and procedures, whilst learning and attaining proficient knowledge in this area.
What will you be doing?
It will be your responsibility to set up new accounts, administer payment plans and apply reliefs and exemptions. You will report changes to business rates to the Assistant Revenues Manager, to enable liaising with other Divisional Officers, Council departments or Government agencies, including reporting changes to the valuation office. Daily, you will carry out administrative requirements of assessing Business Rate liability, calculating refunds and preparing write offs. You will be required to check and verify personal details provided, including any relevant cross checking and computer searches, and when necessary, investigate the whereabouts of taxpayers, in order to recover debts. You are responsible for giving advice to customers and landlords with regards to revenues issues, providing a high level of customer care.
What we need from you
You must have 3 GCSE’s grades C or above with a willingness to become a fully trained Ratings Officer and a commitment to your ongoing personal development. Due to the nature of the role, you must have good planning, organising and numeracy skills. We require you to have excellent communication skills, both orally and in writing with a strong customer centric approach to service. You will have experience of using MS office.