Customer Service Assistant Level 1

3 days ago

Stroud, United Kingdom Wilko Full time

**Customer Service Assistant Level 1**:
Hourly Rate** Under 23 £8.46 - Over 23 £9.00
**Location** Stroud
**Contract Type** Temporary
**Contracted Hours**
**The Vacancy**

We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

**The Company**

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

**Rewards & Benefits**

**Be better every day**

We have a fantastic incentive plan at wilko: Be Better Every Day Bonus - BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.

**Holidays**

Depending on your grade, your holiday package will range from 28 days - 38 days, including bank holidays. There is also the option to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.

**Pension scheme**

We’ve two market-leading pension schemes for you to choose from. Both schemes give you the opportunity to save into a first-class pension with us matching your contribution up to a certain percentage.

**Wilko team member discount**

This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).

**Employee benefits trust**

Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
of ways:

- Holiday accommodation
- Educational benefits
- Financial support

**Wilko WOW**

This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.

**Loyalty awards**

We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.

**Celebratory gifts**

From becoming a parent to getting married or celebrating a significant anniversary - if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.

**Wellbeing**

Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.

  • Customer Service and Admin Assistant

    3 days ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. As a Customer Service Advisor you will provide a vital support function, assisting customers with...

  • Customer Service Advisor

    5 days ago

    Stroud, United Kingdom Juice Recruitment Ltd Full time

    Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. As a Customer Service Advisor you will provide a vital support function, assisting customers with...

  • Customer Service Advisor

    5 days ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. As a Customer Service Advisor you will provide a vital support function, assisting customers with...

  • Customer Service Assistant

    7 days ago

    Stroud, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be supporting a leading client in Stroud, in their search for Credit Control Assistant on a permanent basis. **Main duties include**: - Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels - Identify, investigate and resolve queries - Process and...

  • Customer Assistant

    7 months ago

    Stroud, United Kingdom LL Company Full time

    We are looking for an experienced and enthusiastic assistant to join our small team and help to grow our company. We are an online ecommerce company, and we sell high-end home renovation products via our online shop. As a small online company, excellent customer service is the most important aspect of our business. We consistently provide our customers with...

  • Customer Services Assistant

    3 days ago

    Stroud, United Kingdom Cotswold Heating Solutions Ltd Full time

    Full Job Description Cotswold Heating Solutions is a family run business situated in the heart of the beautiful Cotswolds. Due to continued growth, we are looking for an additional person to join our small, busy and friendly team. Specialising in the installation of planet friendly, energy-saving electric heating and hot water solutions we offer customers a...

  • Customer Service Assistant L1

    3 days ago

    Stroud, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.00** - Location - ** Stroud** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Working 4 x 3hr shifts.** **Working hours from 7am-7pm.** **Sunday - Saturday.** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on...

  • Customer Assistant

    7 months ago

    Stroud, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Stroud. Vue Stroud is a 6 screen cinema located in the market town of Stroud, surrounded by the beautiful Cotswold countryside of rural Gloucestershire, and close to Stroud Library. The main train station is a 5...

  • Customer Service Assistant

    5 days ago

    Stroud, United Kingdom G B Solutions Full time

    **Customer Service Assistant** **Stroud** **£11.50 + holiday pay** **Temporary for 4 - 8 weeks** **Responsibilities**: - Take telephone calls - Raise tickets on a CRM system **Skills/ Experience**: - Excellent customer service - Excellent written & verbal communication - Time management skills - Attentive to detail - Highly Organised We hire across...

  • Customer Service Advisor

    5 days ago

    Stroud, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisor** **Stroud/Hybrid** **£21k-£25k DOE** I’m recruiting for an exciting position of Customer Service Advisor. The role is hybrid, working from the office 1-2 days a week. There will be a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your...

  • Customer Service Specialist

    3 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Stroud, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...

  • Customer Service Representative

    7 months ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! We are looking for a motivated individual to join a enthusiastic and dynamic team. **DAY TO DAY**: - Handle and resolve inbound calls as well as complete outbound calls with customers who are...

  • Customer Service Representative

    2 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Stroud, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...

  • Customer Service Administrator

    7 months ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. This is an excellent opportunity if you're seeking your first office position, or looking for your...

  • Customer Service Advisor

    7 days ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. This is an excellent opportunity if you're seeking your first office position, or looking for your...

  • Sen 1:1 Teaching Assistant

    3 days ago

    Stroud, United Kingdom Hays Specialist Recruitment Limited Full time

    SEN 1:1 Teaching Assistant - KS1 Your new school If successful, you will join a Primary School with an outstanding reputation in Tewkesbury as a SEN Teaching Assistant. The school aims to ensure not only academic success, but also focuses on the social progression and happiness of all pupils. You will berequired to work on a full-time basis working 5 days...

  • Teaching Assistant 1:1

    7 months ago

    Stroud, United Kingdom Long-term Teachers Ltd Full time

    **1:1 Teaching Assistant** A Primary we work with in Stroud is currently looking for a full time SEND Teaching Assistant to join their team. This will be Monday to Friday and will be 8:30-3:30. The role itself is providing 1:1 social, emotional and mental support to a child in KS2 that has experienced trauma and needs some additional support in the...

  • Customer Service Specialist

    3 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Specialist to join our retail team in Stroud, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...

  • Customer Services Administrator

    5 days ago

    Stroud, United Kingdom Invivo Healthcare Full time

    **About Invivo** Invivo is a healthcare company committed to restoring human health and ecology. We achieve this by offering the latest advancements in bioscience, diagnostics, therapeutics and education to healthcare practitioners and their clients. Our B Corporation Certification solidifies our commitment to sustainable business practice and for using our...

  • Customer Service Advisor

    7 days ago

    Stroud, United Kingdom Red Recruitment Full time

    Are you a people person looking for a rewarding position in customer service? We are looking for individuals with a welcoming manner and a positive work ethic to take on a hybrid role as a Customer Service Advisor in Stroud. Red are proud to be recruiting on behalf of Britain's greenest energy company, whose mission is to change the way energy is...