Major Incident Management Analyst

3 days ago


Peterborough, United Kingdom Concept Resourcing Full time

Incident Analyst / ITIL / NOC / MIM / Contract / £205pd

Incident Analyst / ITIL / NOC / MIM / Contract / £205pd

My client, a prestigious global MSP, are looking to recruit a number of experienced Incident Analysts to help fix and resolve tier one issues for multiple end customers.

IR35 Status: Inside

Location: Multiple/Remote

**You will be responsible for the below**:

- You will be responsible for managing all major incidents, in line with the defined procedures. This includes the coordination of bridge calls between multiple external/internal technical partners.
- Consistently deliver strong communication to all stakeholders (internal and external), ensuring that all status updates remain factual.
- Provide continued support for all internal teams, ensuring the effective handling of incidents throughout their life-cycle.
- Help to identify any areas of difficulty and/or need for improvement via thorough analysis, where the quality of service to the customer is concerned.
- Responsible for producing performance reports for all stakeholders.
- Pro-active in seeking workarounds and solutions, in order to help mitigate risk/impact.
- Identify and escalate all IT security concerns.

**You will ideally have the following hard skills**:

- Proven commercial experience of working in a similar role where you were responsible for delivering incident management to a customer entity.
- Demonstrate successfully working within an ITIL framework.
- Ideally, you will hold ITIL Foundation accreditation.
- Strong leadership skills, with the ability to coordinate high-end technical resources to deliver incident resolution in a critical situation.
- A solid understanding of Service Management Methodologies, tool sets, and best practices.
- Excellent written and verbal communication skills.
- Solid understanding of related processes (Problem, Change etc).

Incident Analyst / ITIL / NOC / MIM / Contract / £205pd

Incident Analyst / ITIL / NOC / MIM / Contract / £205pd



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