Service Desk Analyst
3 weeks ago
GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance
Holding SC Clearance for this role is a requirement.
Shift Available - 0700-2000 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off.
Contracts min 3 months - temporary plus extension and permanent opportunities.
Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
- 1st Line Support of Wintel / Retail and Hardware related incidents.
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
- Contributing to team meetings.
- Proven Customer service skills
- Up to 6 months' experience as an analyst within a similar environment
- Industry recognised qualifications in relevant area is desirable (i.e. MCP)
If you are interested and have any questions please contact GTS on.
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
-
Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Quantica Technology Full timeService Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...
-
Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom P3 Search & Selection Full time**1st Line Service Desk Analyst - Windows, Software, Hardware, Desktop, Servers, SC Clearance** Our rapidly growing IT client, based in Peterborough is seeking a dynamic, hands-on, and technically astute 1st Line Service Desk Analyst with strong skills in supporting, installing, troubleshooting and maintaining hardware and software within a...
-
Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on a permanent basis. Service Desk Analyst / 1st Line Support Analyst As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Picture More Full time**IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm. **Salary - £20-24,000 per annum Hybrid working - 3...
-
Service Desk Analyst
3 weeks ago
Peterborough, United Kingdom Project Recruit Full time**Service Desk Analyst** Our client, a leading global supplier for IT services, requires Service Desk Analysts to be based in their client's office in Peterborough, UK. This is a Hybrid role. You can work remotely with somedays based in the office per week. This is a 6-Months temporary contract to start ASAP Day rate: Competitative Market rate **Job...
-
Service Desk Analyst
4 weeks ago
Peterborough, United Kingdom Cooper Lomaz Recruitment Ltd Full timeService Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...
-
Service Desk Analyst
1 month ago
Peterborough, United Kingdom Cooper Lomaz Recruitment Ltd Full timeService Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...
-
Service Desk Analyst
2 months ago
Peterborough, United Kingdom CV-Library Full timeService Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...
-
Service Desk Analyst
1 week ago
Peterborough, United Kingdom Understanding Recruitment Full timeSkills required for the **Service Desk Analyst**role: - Experience line managing technical staff - Strong knowledge of Windows 10 - Excellent customer service approach and communication skills - Experience supporting networks and Wi-Fi systems - Experience in a school setting would be a bonus **Location: Peterborough** - Hybrid Working **Salary**:£28,000...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Picture More Full timeAre you passionate about delivering outstanding customer experience? Do you have experience working on a busy service desk? We have an opportunity for an IT Service Desk Analyst to join a leading national organisation. **You will be responsible for**: - Configuring and troubleshooting support issues - Documenting all user identification information,...
-
IT Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom CV-Library Full timeAbout the Role:CV-Library is a dynamic company in Peterborough, Cambridgeshire, and we are seeking a skilled IT Service Desk Analyst to join our team. As a hybrid role, you will work from home and our office, resolving technical IT issues at the first and second levels.Key Tasks:Resolving technical IT issues at the first and second levelsParticipating in...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Mind Recruitment - Technology, Executive & IT Sales Full time**IT SERVICE DESK ANALYST positions for a Global Media Client** **3 days in Peterborough office, 2 days WFH** **£25,000 to £30,000** This Global Media organisation is urgently seeking additional team members in their Service Desk Team based in Peterborough but servicing all of the UK regions with remote L1 and L2 support. They are using ServiceNow so...
-
Service Desk Analyst
1 week ago
Peterborough, United Kingdom Concept Resourcing Full timeI have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, within an Out Of Hours Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a careerin IT. IR35: Inside Location: Peterborough **The Role**: - Responsible for providing 1st Line...
-
Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Interaction Recruitment Full time1st Line Service Desk Analyst - Out Of Hours position - Nights I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront of serviceexcellence. Due to new a new...
-
Service Desk Analyst
7 days ago
Peterborough, United Kingdom Huntress Full timeWe are supporting a company based in Central Peterborough with recruiting for an IT Service Desk Analyst. This is an office based position, working in a 6 week shift rota pattern, Monday to Fridays only. Week 1 - 06:00 - 14:30, Week 2 - 07:00 - 15:30 and Weeks 3-6 08:30 - 17:00. This is an ongoing temporary assignment to start as soon as possible, paying...
-
1st Line Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom P3 Search & Selection Full time1st Line Service Desk Analyst - Windows, Software, Hardware, Desktop, Servers Our rapidly growing IT client, based in Peterborough is seeking a dynamic, hands-on and technically astute 1st Line Service Desk Analyst with strong skills in supporting, installing, troubleshooting and maintaining hardware and software within a Window environment. Due to the...
-
3 X IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom Mind Recruitment - Technology, Executive & IT Sales Full time**3 x IT SERVICE DESK ANALYST positions for a Global Media Client** **3 days in Peterborough office, 2 days WFH** **£25,000 to £30,000** This Global Media organisation is urgently seeking additional team members in their Service Desk Team based in Peterborough but servicing all of the UK regions with remote L1 and L2 support. They are using ServiceNow...
-
Service Desk Analyst
4 weeks ago
Peterborough, United Kingdom Cooper Lomaz Full timeService Desk Analyst (Late Shifts) Peterborough (Hyrbid Working) £19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on...
-
Service Desk Analyst
4 weeks ago
Peterborough, United Kingdom Cooper Lomaz Full timeService Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per HourHybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime availableHours between Midday and MidnightWeekend work is required on a...
-
Service Desk Analyst
4 weeks ago
Peterborough, United Kingdom Cooper Lomaz Full timeService Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per HourHybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime availableHours between Midday and MidnightWeekend work is required on a...