Service Desk Analyst

4 days ago


Peterborough, United Kingdom Project Recruit Full time

**Service Desk Analyst**

Our client, a leading global supplier for IT services, requires Service Desk Analysts to be based in their client's office in Peterborough, UK.

This is a Hybrid role. You can work remotely with somedays based in the office per week.

This is a 6-Months temporary contract to start ASAP

Day rate: Competitative Market rate

**Job Purpose**
- Responsible for maintaining and managing the Incident SLAs agreed with the Client.
- Responsible to communicate and liaise with various vendors to resolve incidents.
- Error free ticket handling and security process to be followed without any deviations.

**Requirements**:
**Must Have**:

- 2-5 years relevant experience
- Excellent communication skills
- Ability to handle calls with excellent customer handling skills
- Quick learner of the process and adhere to all process compliance
- Flexibility of working in 24 x7 rotational shifts, night shift and weekends
- Ability work under pressure and handling multiple calls / multitasking
- Ability to learn and troubleshoot issues technically
- Good team player
- Exposure to Retail / Merchandise industry will be an added advantage

**Good to Have**:

- Technical expertise and L1 troubleshooting of Laptop and Desktops
- Knowledge of ITIL Lifecycle to handle incidents
- Worked on a standard ITSM tool such as Remedy or Service Now will be an added advantage.



  • Peterborough, United Kingdom Quantica Technology Full time

    Service Desk Analyst / Helpdesk Analyst / 1st & 2nd Line Support Analyst - Peterborough Service Desk Analyst / Helpdesk Analyst / 1st& 2nd Line Support Analyst - Peterborough, to £30,000 - Hybrid Global organisation has a new role for a Servicedesk Analyst with experience for Office365, Windows 10 and ideally Apple Mac who can provide excellent customer...


  • Peterborough, United Kingdom Picture More Full time

    **IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? It's not just about technical knowledge. This role is a chance to use your analytical and problem-solving skills to make a difference in the firm. **Salary - £20-24,000 per annum Hybrid working - 3...

  • Service Desk Analyst

    1 month ago


    Peterborough, United Kingdom CV-Library Full time

    Service Desk Analyst (Early shifts) Hybrid / Peterborough after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Rotating Shift Pattern - Weekend work is required on a rotational basis. £15.18 Per hour - To umbrella company Working as part of a...

  • Service Desk Analyst

    3 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Service Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...

  • Service Desk Analyst

    1 month ago


    Peterborough, United Kingdom CV-Library Full time

    Service Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Service Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...


  • Peterborough, United Kingdom Carter Jonas Full time

    We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business applications and telecoms. You will also support internal communications and troubleshooting,...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    About the Role:CV-Library is a dynamic company in Peterborough, Cambridgeshire, and we are seeking a skilled IT Service Desk Analyst to join our team. As a hybrid role, you will work from home and our office, resolving technical IT issues at the first and second levels.Key Tasks:Resolving technical IT issues at the first and second levelsParticipating in...


  • Peterborough, United Kingdom Mind Recruitment - Technology, Executive & IT Sales Full time

    **IT SERVICE DESK ANALYST positions for a Global Media Client** **3 days in Peterborough office, 2 days WFH** **£25,000 to £30,000** This Global Media organisation is urgently seeking additional team members in their Service Desk Team based in Peterborough but servicing all of the UK regions with remote L1 and L2 support. They are using ServiceNow so...

  • Service Desk Analyst

    1 month ago


    Peterborough, United Kingdom Cooper Lomaz Full time

    Service Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...

  • Service Desk Analyst

    8 hours ago


    Peterborough, United Kingdom Interaction Recruitment Full time

    1st Line Service Desk Analyst - Out Of Hours position - Nights I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront of serviceexcellence. Due to new a new...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Full time

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per HourHybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime availableHours between Midday and MidnightWeekend work is required on a...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Full time

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working) £19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Full time

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per HourHybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime availableHours between Midday and MidnightWeekend work is required on a...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, United Kingdom Cooper Lomaz Full time

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per HourHybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime availableHours between Midday and MidnightWeekend work is required on a...


  • Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Job OverviewIn the role of Technical Service Desk Analyst at Global Technology Solutions Ltd, you will be responsible for providing exceptional technical support to our clients. As a key member of our team, you will play a crucial part in ensuring that our customers receive the highest level of service and support.About the RoleThis is a fantastic...


  • Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6...

  • Service Desk Analyst

    2 weeks ago


    Cambridgeshire and Peterborough, United Kingdom James Newbury Full time

    About the Role:We are seeking a Service Desk Analyst to join our team on a temporary basis.The successful candidate will be responsible for providing technical support to system users, including resolving basic IT issues and logging service desk requests.They will also be required to undertake UAT testing with the team when needed.Job Description:Provide...

  • Service Desk Analyst

    2 weeks ago


    Peterborough, Cambridgeshire, United Kingdom Cooper Lomaz Full time €20

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a...


  • Peterborough, Cambridgeshire, United Kingdom Cooper Lomaz Full time €20

    Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a...