Spanish Speaking Analyst
7 days ago
Brook Street Recruitment have a fantastic opportunity for a Spanish Speaking Service Desk Analyst to join their ever-growing team in Peterborough.
You will be a key part of ensuring clients and customers within the business are able to work both by fault finding and by making sure that their IT needs are met to the best of your ability.
You will receive full training and inductions upon starting your new role here and one of the key elements from this company is you feel valued, supported and able to grow and progress.
**Benefits**:
- Privet Dental Insurance
- On-Site Free Parking
- Frequent Snack/Lunch Vans
- Gym Memberships
- Eye Tests
- Cycle To Work Scheme
- Privet Medical Insurance
- Childcare Vouchers
Working Days: Monday-Sunday (7.30am-8.00pm)
Working Hours: 7.5 hours per day with OT paid at time and a half
You receive your rota 3 months in advance with an alternation of weekend work (on average working 1 in 4-6 weekends)
**Salary**: £12 per hour
**Some of the main duties you will be responsible for**:
- You will be answering incoming calls from customers/clients and to accurately log incidents ensuring all relevant data is captured to a high standard.
- You will provide a single point of contact to the customers/clients and to ensure that incidents are fully managed from initial logging through to resolution.
- You will be updating incidents logged on the Incident Management Systems
- You will be proactively keeping customers/clients informed regularly on their incident or request status
- You will be required to escalate incidents where a first-time fix is not possible to the relevant resolver group
- You will need to escalate any potential service issues with your Team Leader/Service Desk Manager
- You will be able to work with 2nd Line Analysts/Customer Resolver Teams to understand issues and resolutions and increase knowledge within the business to enhance your skillset
**Relevant Experience/Qualifications**:
2. Minimum of 12 months' experience as an analyst within a similar environment (Call Centre, Retail Background/Customer Facing)
3. Active Directory: Creating user accounts and resetting passwords
**Desirable Behaviours**:
- Positive, enthusiastic and supportive
- Effective communication skills
- Ability to take ownership
- Ability to work under pressure
- Inquisitive nature.
- Passionate professional with a 'can-do' attitude at all times
- Proactive thinking and problem management/problem solving
-
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOn site Service desk analyst - Spanish and English speaking We have a great opportunity for fluent Spanish and English speaker to join a large IT organisation based in Hampton, Peterborough. This is a shift based role working 7.5 hrs on a rota basis between the hours of 8:00am to 21:00pm, including weekends. (Two weekends every month) This role is offering a...
-
1st Line Support
4 days ago
Peterborough, United Kingdom Interaction Recruitment Full time1st Line Service Desk Analyst - Spanish Speaking. Interaction recruitment are working with a large Peterborough based client who are currently seeking a Spanish Speaking IT helpdesk Analyst to work in their 1st line support department. This role is to be the first port of call on a business to business level.This role is on a 7.5 hour shift rotation between...
-
Spanish/English speaking customer service desk
22 hours ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeLocation - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 19:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty...
-
1st Line Service Desk Analyst
7 days ago
Peterborough, United Kingdom Interaction Recruitment Full time1st Line Service Desk Analyst - Hungarian Speaking. I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront of serviceexcellence. Due to new a new contract, I am...
-
1st Line Service Desk Analyst
7 days ago
Peterborough, United Kingdom Interaction Recruitment Full timeParlez-vous Couramment le Français? 1st Line Service Desk Analyst - French Speaking. I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront ofservice...
-
1st Line Service Desk Analyst
7 days ago
Peterborough, United Kingdom Interaction Recruitment Full time1st Line Service Desk Analyst - Polish Speaking. I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront of serviceexcellence. Due to new a new contract, I am...
-
1st Line Service Desk Analyst
7 days ago
Peterborough, United Kingdom Interaction Recruitment Full timeSprichst du fließend Deutsch? 1st Line Service Desk Analyst - German Speaking. I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront ofservice...
-
1st Line Service Desk Analyst
4 days ago
Peterborough, United Kingdom Interaction Recruitment Full timeSprichst du fließend Deutsch? 1st Line Service Desk Analyst - German Speaking - Based in the office in Peterborough I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at...
-
1st Line Support
4 days ago
Peterborough, United Kingdom Interaction Recruitment Full time1st Line Service Desk Analyst - French Speaking. Interaction recruitment are working with a large Peterborough based client who are currently seeking a French speaking IT helpdesk Analyst to work in their 1st line support department. This role is to be the first port of call on a business to business level.This role is on a 7.5 hour shift rotation between...
-
IT Helpdesk
1 week ago
Peterborough, United Kingdom Interaction Recruitment Full timeSprichst du fließend Deutsch? 1st Line Service Desk Analyst - German Speaking. Interaction recruitment are working with this successful Peterborough based business, to recruit German Speaking IT helpdesk Advisor to deliver 1st Line support to their customers. This role is to be the first port of call on a business to business level. Thisrole is on a 7.5...
-
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeGerman and English speaking service desk / Customer Services analyst (onsite) We have an exciting opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic...
-
Dutch Speaking Call Centre Customer Services
1 week ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeWe have a great opportunity for fluent Dutch and English Call Logger/ Customer Services/ Service Desk analyst to join a large IT organisation based in Hampton, Peterborough. This role is an onsite role looking at a contract and a potential perm role in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven...
-
Service Desk Analyst
20 hours ago
Peterborough, United Kingdom Concept Resourcing Full timeI have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, within an Out Of Hours Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a careerin IT. IR35: Inside Location: Peterborough **The Role**: - Responsible for providing 1st Line...
-
Customer Service
4 days ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOn site Service desk analyst - Turkish and English speaking We have a great opportunity for fluent Turkish and English speaker to join a large IT organisation based in Hampton, Peterborough. Hours: This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00-21:00, including weekends. (Two weekends every month) You will need be...
-
French and English Speaking Customer Service
1 week ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeGTS has a great French Service Desk Analyst job opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. Remote working available N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. This role is offering a contract to...
-
Service Desk Analyst
5 days ago
Peterborough, United Kingdom Concept Resourcing Full timeI have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, within a Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a career in IT.. IR35: Inside Location: Peterborough **The Role**: - Responsible for providing 1st Line Support of...
-
Assistant Coordinator
7 months ago
Peterborough, United Kingdom Utopia Industries Pvt. Ltd. Full time**Responsibilities**: - Coordinate with corporate office for day to day normal operations - Handle and resolve internal inquiries or complaints related to warehouse operations or orders. - Work closely with the on-ground warehouse team to implement any special instructions or directives from the corporate office. **Job Specification**: - 1-2 years of...
-
Packing Quality Assurance Manager
3 weeks ago
Peterborough, Peterborough, United Kingdom AMFresh Full timeAbout the RoleThe successful candidate will oversee the packing of fruit during the season, setting and driving quality standards for UK customers. They will also communicate seasonal challenges to UK teams, understand suppliers' positions on relevant customer accreditations, and establish standards to ensure quality upon arrival in the...
-
Accounts Receivable
3 days ago
Peterborough, United Kingdom Reed Accountancy Full time**Are you looking for Hybrid working?**Are you experienced accounts receivable?** This fantastic company are looking for a dynamic individual who enjoys liaising with customers and businesses to ensure the smooth processing of the accounts department. **What you'll be doing...** - Processing Sales invoices - Bank reconciliation - Credit control - Handle...
-
Bilingual/multilingual Customer Support
7 days ago
Peterborough, United Kingdom HB Commercial Full timeCalling all bilingual/multilingual customer support administrators! HB Commercial is delighted to partner with a well-respected manufacturer in Peterborough. Who are seeking experienced customer support administrators who ideally speak Scandinavian, Czech, Slovakian, Spanish or French however other languages will also be considered. As a customer support...