Appointment Centre Clerk
7 months ago
To transcribe data from multiple sources into the electronic patient record in an accurate and timely manner. This data will include the clinic outcome following a patients attendance at an outpatient clinic. To ensure any clinic letters / documentation is scanned into the correct patient record in a timely manner. To ensure all past appointments have an outcome recorded and highlight to the supervisor / team leader of any missing outcomes.
To manage and direct outpatient referrals via e-Referral, and to manage all the work lists produced on the various systems mentioned relating to CHFT and action accordingly. To be responsible for contacting patients by telephone to remind them of pending appointments and to cancel change or re book accordingly, where possible re-negotiating of appointments resulting from a hospital/patient-initiated cancellation. To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18-week referral to treatment pathways. To follow a pre-determined call script as provided by CHFT and to present a polite, pleasant telephone manner at all times to ensure a gold star patient experience.
To answer the telephone in a timely and courteous manner when dealing with external or internal customers within a call centre environment. To ensure that all messages left on any answer phone are dealt with promptly to ensure that all demographic details are accurately recorded, including NHS number, ethnicity, registered GP, referring GP and practice. To proactively encourage the recording of mobile numbers to improve our text reminder service. Dealing with telephone, written, electronic enquires from external and internal sources as appropriate To assist in the booking of urgent new/ follow up appointments when necessary, ensuring all relevant information is enclosed, to actively contact patients to confirm appointment dates and time, to prioritise your workload on a daily basis.
To be responsible for booking transport for patients as necessary and notifying the transport department of any cancellations or changes when required. To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic/reception issues. Carry out general office admin duties such as scanning, photocopying and handling post. To maintain confidentiality at all times.
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Appointment Centre Clerk
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeWorking as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The Appointment Services at CHFT have three busy teams responsible for the smooth running of outpatient services. The Phone team who receive phone calls from patients with a variety of enquires in relation to their...
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Appointment Centre Clerk
12 hours ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeWorking as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The insourcing team are responsible for supporting the insourcing of outpatient services for our patients as part of the recovery programme from the Covid-19 pandemic. The post holder will be responsible for...
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Appointment Centre Clerk
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeWorking as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The insourcing team are responsible for supporting the insourcing of outpatient services for our patients as part of the recovery programme from the Covid-19 pandemic. The post holder will be responsible for...
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Appointment Centre Clerk
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeHandling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments. Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are...
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Shipping Clerk
5 days ago
Huddersfield, United Kingdom Made By Cooper Full timeWant to work for a young company in a relaxed but professional atmosphere in the centre of Huddersfield? We are looking for a part-time Shipping Clerk that will undertake a variety of day-to-day tasks to ensure that the rest of the staff has adequate support to work efficiently. The tasks of the shipping clerk will be ranging from managing daily shipping...
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Appointment Services E-referral Service Lead
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeThis is a key role to assist in the maintenance and effective delivery of a high quality, pro-active and forward-thinking Appointment Centre, that readily responds to the changing user needs across the Trust. To ensure that robust processes are developed and in place to manage the demands on the Appointment Centre. To act, as the departmental lead for ERS...
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Contact Centre Agent
2 days ago
Huddersfield, United Kingdom Local Care Direct Full time**Description**: **Contact Centre Agent**: **Job summary**: Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We are looking for new Part-Time Contact Centre Agents to work Out of Hours and Weekends at...
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Contact Centre Agent
4 days ago
Huddersfield, United Kingdom Local Care Direct Full timeLocal Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We are looking for new Part-Time and Full-Time Contact Centre Agents to work at Bradley supporting the safe and effective flow of patients to **include taking...
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Receptionist/call Centre Assistant
2 days ago
Huddersfield, United Kingdom Specsavers Full time**Receptionist/Call Centre Assistant** **Location: Huddersfield** **Hours: Full time - 37.5 hours - including weekend wo**rking** **Training provided** At Specsavers, our Call Centre Assistants are essential in shaping the beginning of our Customer’s journey. We’re looking for someone with experience in customer service with strong communication...
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Outpatient Receptionist
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time1 x to cover Monday, Thursday & Friday We are looking to appoint a Reception Clerk to support the day to day running of Outpatient Reception areas across Calderdale, Huddersfield and Todmorden, sites. The post will require flexibility of working across all the sites to cover all reception areas within the Trust as and when required. We are looking to...
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Dental Receptionist
7 months ago
Huddersfield, United Kingdom Huddersfield dental care centre Full time**Huddersfield Dental Care Centre is recruiting a Dental Receptionist with experience to work in a large team in a mixed NHS and private practice. We are an award winning practice and we are looking for a confident, well organised individual to join our friendly team.** **Responsibilities**: - Greet and welcome patients to the practice - Schedule and...
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Outpatient Receptionist
12 hours ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time**HOURS**: Monday to Friday 7.5 hours per day Between 8.00am-5.00pm with flexibility to changes to days and sites and occasionalWeekend work when required (Flexibility within the role is essential to deliver the service) **BASE**: Cross-Site Flexibility including Huddersfield, Calderdale and Todmorden as and when required We are looking to appoint a...
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Reception and Admin Clerk
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeDealing with the general public attending the reception area, giving a polite and professional service. Answering of the phone in a timely, effective and professional manner. Dealing with the post and distribution of the same. Dealing with the telephone calls, internal and external, from departments, wards, medical staff, GPs, other hospitals etc. Ensure...
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Colposcopy & Hysteroscopy Booking Clerk
7 months ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeThis post will be working within the Colposcopy & Hysteroscopy Service within Gynaecology, as part of the CAS Service based at Huddersfield Royal Infirmary for the Women’s Directorate. The Colposcopy & Hysteroscopy services at CHFT is a busy service providing diagnostic, therapeutic and screening appointments where this post will be responsible for the...
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Outpatient Administration Clerk
6 days ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeThis post will be working within the Children & Young People's service within Families & Specialist Services Division. The post holder will be key in supporting the directorate in focusing on clinic utilisation, calling patients to remind them about appointments and entering accurate data to EPR patients' records.
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Service Advisor Specialist
2 days ago
Huddersfield, United Kingdom Octane Recruitment Full timeCompany OverviewWe are Octane Recruitment, a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll,...
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Medical Receptionist
7 months ago
Huddersfield, United Kingdom Slaithwaite Health Centre Full timeYou are required to work as part of a team to ensure the smooth and efficient running of the surgery to deliver the best possible service to patients. To provide an efficient service to the GPs, senior management team and other health professionals as required. To receive incoming and initiate outgoing telephone calls in order to facilitiate timely and...
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Dental Receptionist
7 months ago
Huddersfield, United Kingdom Huddersfield Dental Care Centre Full timeWe are looking for a dental receptionist to work 3 days per week. We are an NHS practice with 5 surgeries. Overview: We are seeking a skilled and organized Dental Receptionist to join our team. As the first point of contact for our dental office, you will play a crucial role in providing exceptional customer service and ensuring smooth...
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Medical Secretary
9 months ago
Huddersfield, United Kingdom Meltham Road Surgery Full timeAdministration To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To assist the practice manager with all clerical and administrative duties. To liaise and arrange...
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Reception and Admin Clerk
4 days ago
Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full timeWorking as part of the Elective Surgery Team to ensure our patients are well looked after when they contact and visit us. The post holder will be required to provide a reliable, efficient and timely front of house service to ensure we exceed patient expectations at every visit and provide a first-class patient experience. You will be passionate about making...