Contact Centre Agent

4 days ago


Huddersfield, United Kingdom Local Care Direct Full time

**Description**:
**Contact Centre Agent**:
**Job summary**:
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

**We are looking for new Part-Time Contact Centre Agents to work Out of Hours and Weekends at Bradley Contact Centre supporting the safe and effective flow of patients within the Contact Centre Operations.**

**Salary**:£9.58 per hour

**Location**:Local Care Direct, Contact Centre, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ

**We have Various Shifts currently available, a full list can be found in the Job Description, working across our 4 week rolling rota.**

**Main duties of the job**:
The Contact Centre Agent will support the safe and effective flow of patients within the Contact Centre Operations.

They will be flexible across all Contact Centre roles to be able to respond to peaks in demand to include taking inbound calls, booking appointments and managing patient expectations.

They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.

**About us**:**Benefits of working for Local Care Direct**:

- Comprehensive Staff Training programme
- Training and development available
- Modern working environment with a positive atmosphere
- **NHS Pensions**:

- **NHS Discounts (Blue light card)**:

- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity

**Local Care Direct’s core values**:

- We are open and honest
- We are professional
- We respect each other
- We inform, involve and listen
- We do what we say we will do
- We support each other

**We care about people -** Our core mission is to care about people, not only our patients but also the people we work with.

**We do what we say we will do and we do it well -** Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community owned organisation, independent from the NHS and committed to putting patients first.
- Internal reference number: LB3195_

**Job description**:
**J**ob Title**: Contact Centre Agent**:**Team**: Contact Centre

**Base Location**: Unit 2, Bradley

**Line Manager**: Contact Centre Ops Team Manager

**DBS Check - Level Required**: Enhanced with adult barring

**Shifts Available (working over a 4 week rolling rota)**:

- Monday weekly 18.00-22.00
- Tuesday weekly 18.00-22.00
- Wednesday weekly 12.00-18.30
- Wednesday weekly 18.00-00.00
- Thursday weekly 13.00-18.30
- Thursday weekly 12.00-18.30
- Thursday weekly 12.00-16.00
- Thursday weekly 13.00-18.30
- Thursday weekly 14.00-18.00
- Thursday weeks 2&3 18.00-00.00
- Friday weekly 18.00-00.00 X2
- Friday weekly 00.00-07.30
- Saturday weeks 1&3 12.00-16.00
- Saturday weekly 09.00-17.00
- Saturday weekly 12.00-16.00
- Saturday weeks 2&4 12.00-16
- Saturday week 2&4 12.00-16.00
- Saturday weekly 16.00-20.00
- Saturday weekly 17.00-00.00
- Saturday weeks 2&4 20.00-00.00
- Saturday weekly 20.00-00.00 X3
- Saturday weekly 00.00-08.00
- Sunday weekly 07.30-14.00
- Sunday weekly 09.00-17.00
- Sunday weekly 12.00-16.00
- Sunday weeks 2&4 12.00-16.00
- Sunday weeks 2&4 16.00-20.00
- Sunday weeks 1&3 17.00-00.00
- Sunday week 1 20.00-00.00
- Sunday weekly 20.00-00.00

**Job Purpose**:

- To support the safe and effective flow of patients within the Contact Centre Operations.
- To be flexible across all Contact Centre roles to be able to respond to peaks in demand to include taking inbound calls, booking appointments and managing patient expectations.
- They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.

**KEY PRINCIPLES**

1. To make and receive telephone calls in a polite and professional manner in keeping with the image of Local Care Direct.

2. To deal with the caller’s query, to include transferring to another department or manager if necessary.

3. To comfort call patients to support safe management of queues.

4. Ensuring that polices and protocols are carried out as set down by LCD.

5. To liaise with and book patients into Local Care Direct’s Primary Care and OOH Centres via system one, using appointment diaries across West Yorkshire.

6. Any other administration/computer work relevant to the operational running of the Service.

7. To be an active member of the Contact Centre Team, assisting in the provision and maintenance of the quality, standards and professional image of the service.

8. To maintain confidentiality of information given.

9. To be flexible in working arrangements in order to meet the needs of the service.

10. To be flexible to changes in service needs and undertake additional t



  • Huddersfield, United Kingdom Local Care Direct Full time

    Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We are looking for new Part-Time and Full-Time Contact Centre Agents to work at Bradley supporting the safe and effective flow of patients to **include taking...


  • Huddersfield, United Kingdom Local Care Direct Full time

    **Description**: **Dental Booking Agent**: **Job summary**: Local Care Direct is a non-profit Social Enterprise providing various health care services across West Yorkshire. **We have various part & full time positions available in our Contact Centre for Dental Booking Agents **working as key members of our Dental **Team.** The Dental Clinical Assessment...


  • Huddersfield, United Kingdom Auxillis Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly**making sure our vehicles are where we need them to be, when we need them to be there. **Life as a...


  • Huddersfield, United Kingdom TLF Research Full time

    **About us** TLF Research is a leading Customer Experience Research Agency based in Huddersfield. We work in the market research industry with many large UK organisations in financial services, social housing and, construction conducting customer research interviews over the phone. We currently have an opportunity for the right person to join our...

  • Customer Support Agent

    7 months ago


    Huddersfield, United Kingdom The Rec Con Full time

    **CUSTOMER SUPPORT AGENTS - HUDDERSFIELD** - Free Parking, and accessible by public transport - Basis: Full-Time / Permanent Contract - working 5 out of 7 days (will include bank holidays & weekends) - 30 days holiday per year - Salary = £24,960 + Bonuses, after qualifying period - Welcoming / Friendly Team - Regular training and update sessions **The...

  • Site Agent

    1 month ago


    Huddersfield, United Kingdom CV-Library Full time

    Site Agent 18 months contract West Yorkshire £450 per day inside IR35 + uplifts for overtime We're seeking a proactive and experienced Site Agent to join an established team on a large rail civil engineering project in West Yorkshire. Role Overview: As the Site Agent, you will be responsible for the day-to-day operations, coordination, and...


  • Huddersfield, United Kingdom YOPA Full time

    We’re looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed...

  • Call Centre Advisor

    1 week ago


    Huddersfield, United Kingdom THE HUMAN GROUP NORTH EAST LIMITED ta Hands On Consultancy Full time

    We are currently looking for Call Centre Advisor's to join the team of a motor claims company based in Huddersfield. If you have a background in Sales and knowledge of Customer Service, then this role may be for you. **Responsibilities**: - Receive inbound calls from customers and establish a rapport - Achieve and exceed sales, productivity, and customer...

  • Field Agent

    6 days ago


    Huddersfield, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Huddersfield (HD Postcode)** - Do you want to work for an Investors in People Gold awarded company with a potential to earn over £35,000 a year? - Do you want a better work/life balance? Working 4 days out of 7 with every weekend off and an additional day off during the week. - Would you like a job working for a...


  • Huddersfield, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £13,948pa **Weekly Hours**: 25 hours (Fixed Term Contract 12 Months) **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...

  • Site Agent

    7 months ago


    Huddersfield, United Kingdom Ganymede Solutions Ltd Full time

    Location- Huddersfield- Job-type- Contract- Salary- £450 - 450 per day- Contact Colin Earp- Call 07787 289 264- Reference C-220623-CESite Agent £450 per day UMB/PAYE 6 Months rolling contract Huddersfield Are you a seasoned professional with a passion for construction and project management? Our client is currently seeking a highly skilled and...


  • Huddersfield, United Kingdom Cordant Contact Centre Full time

    **Role Profile** **Responsibilities**: Advertising job roles Arranging interviews Administration duties **Skills needed**: Excellent communication skills Confidence Must be driven Hard working Flexible If you are interested then APPLY NOW

  • Customer Support Agent

    7 months ago


    Huddersfield, United Kingdom Bridge of Hope Full time

    ** CUSTOMER SUPPORT AGENTS REQUIRED** - Location: Huddersfield - Free Parking, and accessible by public transport - Basis: Full-Time / Permanent Contract - working 5 out of 7 days (will include bank holidays & weekends) - 30 days holiday per year - Salary = £24960 + Bonuses - Welcoming / Friendly Team - Regular training and update sessions **The Primary...


  • Huddersfield, United Kingdom Taskmaster Careers Full time

    Full job descriptionAbout the Role:Taskmaster Resources is a leading recruitment agency, working on behalf of our client, a well-established medical services provider, to find an experienced and dedicated Contact Centre Team Leader. This role offers the opportunity to lead a dynamic team in a fast-paced Contact Centre environment, ensuring the delivery of...


  • Huddersfield, United Kingdom Perfect Placement Uk Ltd Full time

    **Customer Service Centre Manager**: - £30,000 - £35,000 Basic Salary + Benefits - Huddersfield Based Automotive Organisation - Hours: 0830-1700 Monday - Friday Our client, a leading automotive accident repair business has a fantastic opportunity for a proven Team Leader / Manager to join their head office site as Customer Service Centre Manager. This is...


  • Huddersfield, United Kingdom WHITEGATES LETTINGS HUDDERSFILED Full time

    Perfect Role for someone who expects to work hard - of course its going to be hard, you are working for the Number 1, Award Winning Agent in Huddersfield. We need someone who can get “stuck in” and not afraid to get their hands dirty as they say - this role is not for the faint hearted. Working Hours are 9.00AM to 5.00PM Monday to Friday and Saturday...


  • Huddersfield, United Kingdom Auxillis Full time

    **Salary**: £11,717 pa **Weekly Hours**: 21 hours / week As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly**making sure our vehicles are where we need them to be, when we need them to be there. **Life as a Customer Service Agent at Auxillis** An Auxillis branch is a busy,...


  • Huddersfield, United Kingdom Local Care Direct Full time

    **Description**: **Hub Services Supervisor**: **Job summary**: Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We have an exciting new position available for Hub Service Supervisors working at our Bradley...

  • Service Advisor

    7 months ago


    Huddersfield, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £24,687 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...


  • Huddersfield, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £11,717 pa **Weekly Hours**: 21 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...