IT Support Analyst
2 weeks ago
A market leading natural healthcare company is seeking an IT Support Analyst to provide first line support for all technology systems across the business including local sites, remote workers and international staff.
It is paying a maximum salary of £30,000 with a 5% bonus, 28 days holiday (plus bank holidays and a 5% employers pension contribution)
The role will be hybrid - 3 days work from home 2 days in the office based in Wimbledon, SW London.
Key Responsibilities
- Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate.
- Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
- Routine administration and housekeeping tasks as required within the IT Department.
- Assisting with project work and undertaking smaller independent projects when required
- To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems.
Qualifications and Experience
- IT Support experience in an ITIL based environment.
- Experience of supporting Windows 10 and Office 365.
- General desktop support (PC hardware, PC build, printers, scanners, etc).
- General IP networking skills (DHCP, DNS, Ipconfig, etc).
- Use of Service Desk software, ideally ServiceNow.
- Excellent verbal communications skills. Approachable, friendly and able to build rapport.
- Good written communication, able to quickly record details of problems and solutions as they arise.
- Can provide clear, concise written reports to second line and external support when escalating issues.
- Able to write clear documentation for different audiences.
- English and Maths to GCSE Grade C or above (or equivalent)
- Experience of working on an end-user facing IT Service Desk
- ITIL Foundation Qualification (desirable)
-
Senior Analyst Relations Manager
1 week ago
London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Support Analyst
4 weeks ago
London, United Kingdom vertex-it-solutions Full time**Support Analyst** **Our Culture and Values**: Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and their ethos encourages everyoneto think like an owner. Their business puts their...
-
Application Support Analyst
1 week ago
London, United Kingdom IT Talent Full timeJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...
-
Application Support Analyst
7 days ago
London, United Kingdom IT Talent Full timeJob DescriptionJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an...
-
Application Support Analyst
1 week ago
London, United Kingdom IT Talent Full timeJob Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents...
-
Application Support Analyst
2 days ago
London, United Kingdom IT Talent Full timeJob Description Job Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London....
-
Application Support Analyst
7 days ago
London, United Kingdom IT Talent Full timeJob Title: Junior Application Support AnalystApply (by clicking the relevant button) after checking through all the related job information below.Location: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior...
-
Application Support Analyst
2 days ago
London, United Kingdom IT Talent Full timeJob Description Job Title: Junior Application Support Analyst We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and hardware,...
-
Application Support Analyst
1 week ago
London, United Kingdom IT Talent Full timeJob Title: Junior Application Support Analyst Location: London, UK We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and...
-
Application Support Analyst
1 week ago
London Area, United Kingdom IT Talent Full timeJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...
-
Application Support Analyst
1 week ago
London Area, United Kingdom IT Talent Full timeJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...
-
Application Support Analyst
7 days ago
London Area, United Kingdom IT Talent Full timeJob Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an...
-
Application Support Analyst
1 week ago
London Area, United Kingdom IT Talent Full timeJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...
-
Analyst Remote
1 month ago
London, United Kingdom Connect-IT Recruitment Full timeIT Support Analyst Work Pattern: 100% Office-Based Connect IT has partnered with a London-based pharmaceutical company and I am looking to hire a top IT Support Analyst to join their team. As an IT Support Analyst, you will be at the heart of keeping the IT infrastructure running smoothly while providing exceptional support to all levels of the...
-
1st Line Support
6 days ago
London, United Kingdom Arc IT Recruitment Full time**1st line Support / Service Desk Analyst Temp / Contract - min 3 months London / Hybrid** - VOIP, Active Directory / O365 _ 1st line Support / Service Desk Analysts are required by prestigious London based retail organisation. The offices are based in the West End of London and they are offering hydrid or 100% office working. Either a Fixed Term contract,...
-
1st Line System Support Analyst
1 week ago
London, United Kingdom IT Works Recruitment LTD Full timeThis is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS Technical System Analyst, you will ensure that all updates, customisations, integrations, and migrations are completed to the highest quality, you will also be providing ongoing support for the business. The role is...
-
1st Line System Support Analyst
1 week ago
London, United Kingdom IT Works Recruitment LTD Full timeThis is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS Technical System Analyst, you will ensure that all updates, customisations, integrations, and migrations are completed to the highest quality, you will also be providing ongoing support for the business. The role is...
-
IT Business Analyst
4 weeks ago
London, United Kingdom Premier IT Full time**Role**: IT Business Analyst **Location**: London, W1 **Salary**:£65,000 - £70,000 **Full time, Hybrid - 3 days a week in office**_Must be UK based, please note that at this current moment in time this client does not provide sponsorship._** My client is a well-established, dynamic and fast growing AIM listed FX broker based in London UK but with regional...
-
IT Support Analyst
1 month ago
London, United Kingdom In Technology Group Limited Full time**Job Title**: IT Support Analyst **Location**: West London **Salary**: £35,000 + Training We are looking for an IT Support Analyst to join our rapidly expanding IT team based in West London. Your primary responsibility will be to provide support to the staff internally and to solve any IT problems and provide technical assistance to...
-
IT Support Analyst
4 weeks ago
London, United Kingdom Ashdown Group Full timeA well-established architectural firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in Central London. The organisation embraces hybrid working and would allow you to work from home 3 days per week. You would join the IT solutions team and play an integral part in evolving the company’s digital platforms and...