Facilities Service Desk

3 weeks ago

Wakefield, United Kingdom Spring Technology Full time

We're looking to invest in a Service Desk Operative on a temporary ongoing contract. The role will support with the day to day operation and management of the service desk and administrative and operational functions within the Facilities Management Department.
As part of a high-functioning and forward-thinking facilities function, your ideas and skill set will be very welcome.
Your Role:
*You will receive and respond to requests through the helpdesk for all reactive work as well as general user queries. You will need to be comfortable at making decisions and demonstrate sound judgement in high pressured situations.
*Communicating with site contacts and the facilities team, you will provide updates on any reactive work and sourcing competitive quotes for the work.
*The service desk provides a single point of contact for all reactive facilities works as well as a number of administrative functions. We would want you to be part of a team and happy to participate in work that may fall outside your remit.
*Should you receive any internal feedback about you or the team, you will be comfortable is raising this to the Supervisor so that relevant advice can be given.
*You will develop key relationships across the support functions and build strong internal communication links.

**Qualifications**:
Your Skills, Qualifications and Experience:
*Are you educated to GCSE standard or equivalent?
*It would be fantastic if you have experience of CAFM systems.
*Providing superb customer service, remembering your customer is at the centre of your actions and building effective relationships is critical here.
*Highly organised and able to prioritise multiple tasks at hand, a real Problem Solver with proven troubleshooting skills. You're a confident communicator.
*Strong commercial and customer service awareness having demonstrated the ability to understand the needs of the business in a professional service environment.
*You need to have excellent planning and analytical skills, take initiative when assisting team members and risk aware in customer handling
*You will learn a lot in this role so you will be someone who strives to continually build industry knowledge and develop within the role.
*You're eligible to work in the UK.
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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