Cantonese Spkg Customer Service Representative

2 days ago


Manchester, United Kingdom People First Full time

To see more Chinese jobs please follow us on **WeChat: teamchinapf AND pfteamchina**

**Ref: 21556**

**YourNewJobTitle:Cantonese s pkg Customer Service Representative - Maternity Cover (Manchester)**

**TheSkillsYou'll Need: Fluent in English and Cantonese, customer service experience in banking / finance**

**YourNewSalary : up to 25k, depending on experience**

**Location : Manchester**

**Job status: 12 months maternity cover**

**Start date: ASAP**

**Position Summary**:

- To provide all cashier services and handle cash accurately.
- To support KYC team in performing reviews and ad-hoc AML projects.
- To support all designated areas within the branch operations where service or assistance is required.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To show empathy to customers, understand customers’ needs and feelings, to promote business for the Bank and to refer customers to other appropriate departments for new services.

**What You'll be Doing Each Day**:
Process
- Accurately completes or inputs data and made amendment on screen and manual record.
- Checks the accuracy and quality of information provided.
- To complete the set task and meet deadline.
- Set priorities of work.
- Middle/ Back office operation.

People
- Works closely with others and shows consideration for their needs and feelings.
- Co-operation and communication between the team and other department.
- Maintain good humor to reduce the pressure at work.
- Request for help and support where necessary.

Customer
- To understand the products and services before selling it to the customer.
- Fully explain the products and services to the customer by using a customer check list and interview observation checklist.
- Ensure customer made aware of all the product details by signing the agreement.
- To be able to deal with the customer’s enquiry.
- To promote and sell the products and services to the customer.

Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

**The Skills You'll Need to Succeed**:

- Proficient in spoken and written English and Cantonese; Mandarin an advantage.
- University graduate.
- Customer service experience in Banking / Finance.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
- Knowledge of KYC framework
- Good team player with good interpersonal skills

Please follow us on Linkedin: people-first-team-china



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