![Ascential](https://media.trabajo.org/img/noimg.jpg)
Awards Customer Service Coordinator
3 months ago
We're looking for a Awards Customer Service Coordinator to join our team in London as part of our Awards function.
Key Responsibilities
- This role involves developing and maintaining long-term relationships with core customers to provide world-class Awards services.
- Responsible for managing and improving the Awards customer service function.
- Offering guidance on the entry process and queries to customers from around the world
- Expert understanding of LIONS Festival rules and T&Cs - able to help our customers navigate the entry journey.
- Building a comprehensive understanding of the business in order to talk cross-portfolio to better serve our customers - including other internal stakeholders when necessary.
- Interview/train/manage seasonal staff team members to support with customer service.
- Feeding back trends and common queries to other teams within the business to identify ways common queries can be addressed.
- On-site coordination and delivery of Awards activities which supplement the overall customer experience.
Your Experience
- Customer intelligence obsessed.
- Ability to build a comprehensive view of the wider business.
- Managing seasonal staff of customer engagement and customer service specialists to be efficient and deliver exceptional awards services.
- Able to lead a team of seasonal staff through busy periods with a mature approach to handling difficulties and resolving any issues.
- Ideal: a thorough understanding of the wider branded communications landscape.
- Excellent written English free from spelling or grammar errors.
- An ability to digest vast amounts of information around LIONS Awards categories and rules - and be able to translate and communicate that to a range of audiences
If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.
Who are we?
The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.
LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.
You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.
LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future.
With more than 3,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange.
Why choose us?
At Ascential, diversity, equity and inclusion is core to us. We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics.
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
- 25 days of holiday per year - with an option to buy/ sell upto 5 days
- Pension, Life Assurance a
-
Office Coordinator
3 months ago
London, United Kingdom Office Coordinator Full time**Company Overview** IGG is a dynamic, award-winning professional trustee company offering pragmatic, collaborative and professional trustee services to pension schemes throughout the country. We support trustees and sponsors to manage their schemes in an increasingly challenging regulatory environment. The 200+ strong team is made up of professionals who...
-
Awards Coordinator
2 months ago
London, United Kingdom Extreme Reach Full timeJob SummaryThe primary purpose of this role is to oversee the shots global Awards programme across the EMEA, Americas and APAC regions. In this role, you will manage every element of the Awards process from the submissions stage, entry tracking and approvals, through to coordinating the jury process so that it runs as smoothly for our judges as possible,...
-
Awards Partner
3 months ago
London, United Kingdom Ascential Full timeWe're looking for an Awards Partner - Customer Engagement to join our team in London as part of our Awards function. Your Role: You will be developing and maintaining long-term relationships with core customers to provide world-class Awards services. You will work closely with fellow Awards Partners to build insight-led customer profiles and effectively...
-
Events & Awards Coordinator
2 weeks ago
London, Greater London, United Kingdom Future Publishing Full timeRole Overview:As the Project Manager for Events and Awards, you will play a crucial role in assisting the Events & Awards Director. Your primary responsibilities will include managing partnerships with charitable organizations and securing beverage sponsorships for our various events and awards. You will also be in charge of coordinating travel and...
-
Customer Service
3 months ago
London, United Kingdom WARP Snacks Full timeWe are looking for several talented Customer Service Coordinator - to supercharge the future of snacking in our business and will look after our Eat Real brand across the UK and Ireland. Eat Real + PROPER are the driving force behind the booming healthy snacking industry, so this is an incredibly exciting opportunity to fuel the growth of our dynamic new...
-
Research Awards Coordinator
3 months ago
London, United Kingdom LSE Jobs Full timeLSE is committed to building a diverse, equitable and truly inclusive university_ **LSE Research and Innovation** **Research Awards Coordinator** *** **Salary from £32,960 to £37,705 pa inclusive with potential to progress to** **£40,432 pa inclusive of London allowance** The London School of Economics and Political Science (LSE) is one of the...
-
Customs Coordinator
3 months ago
London, United Kingdom Unsworth Full time**Customs Coordinator** Are you looking for a fantastic opportunity to work for an Award-Winning Logistics Company offering genuine opportunities for progression? Our continuous business expansion has opened a position for a Customs Coordinator to join our Customs Solution Team. You will be responsible for handling import and export customs declarations...
-
Senior Customer Service Coordinator
3 months ago
London, United Kingdom Hunterwell Recruitment Ltd Full timeIf you’re an experienced New Homes Customer Care Coordinator, I have 3 questions for you: - Are you stuck behind a desk 5 days a week? - Are you working for volume house builder? - Are you exhausted with a relentless workload? I bet you’re thinking, there must be a better life somewhere, well there is! I’m looking for a Senior Customer Service...
-
Events and Awards Coordinator
2 weeks ago
London, Greater London, United Kingdom Future Publishing Full timeAs the Events and Awards Coordinator, you will be instrumental in assisting the Events and Awards Director by managing charitable collaborations and securing beverage sponsorships for our various events and awards. Your responsibilities will include overseeing travel and accommodation arrangements for internal teams attending both domestic and international...
-
Customer Service
5 minutes ago
London, United Kingdom Profile 29 Full timeJob: Customer Service & Sales Coordinator (Hybrid Remote + London NW7)Approx £20k-£25k + benefits 09.30 15.30 (flexibility for right candidate) with potential to increase hours in the future5 days per week. 3-4 days working from home, 1-2 days visiting their office (Mill Hill NW7)This company is an award-winning Technology Company driving sales across...
-
Customer Service Coordinator
4 days ago
London, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience! As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...
-
Customer Service Coordinator
4 days ago
London, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience! As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...
-
Customer Service Coordinator
2 days ago
London, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...
-
Customer Service Coordinator
14 hours ago
London, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!Scroll down to find the complete details of the job offer, including experience required and associated duties...
-
Customer Service
3 months ago
London, United Kingdom WARP Snacks Full timeWe are looking for a talented Customer Service Coordinator - to supercharge the future of snacking in our business, and will looks after our Eat Real brand across the UK and Ireland. Eat Real + PROPER are the driving force behind the booming healthy snacking industry, so this is an incredibly exciting opportunity to fuel the growth of our dynamic new...
-
Customer Service Coordinator
2 weeks ago
London, Greater London, United Kingdom Nationwide Platforms Full timeCustomer Service Coordinator Role at Nationwide PlatformsNationwide Platforms, a member of the Loxam Group, is actively looking for a Customer Service Coordinator to enhance their Customer Service Team. In this role, you will be instrumental in upholding outstanding customer service standards while contributing to revenue enhancement.Key...
-
Medals and Awards Officer
3 months ago
London, United Kingdom Hunter Merrifield Full timeMerrifield Consultants are delighted to be working with a Scientific Membership Organisation to recruit a dynamic and experienced Programme Officer for a 6-month Fixed-Term Contract. **Salary**: £30,257 - £37,822/annum Duration: 6 Months Fixed-Term Contract Location: Central London Hybrid: 2 days in the office Hours: 9-5 (10-4 core hours) **About the...
-
Customer Service
3 months ago
London, United Kingdom WARP Snacks Full timeWe are looking for several talented Customer Service Export Coordinator - to supercharge the future of snacking in our business and will look after our Eat Real brand across the UK and Ireland. Eat Real + PROPER are the driving force behind the booming healthy snacking industry, so this is an incredibly exciting opportunity to fuel the growth of our dynamic...
-
Customer Service Coordinator
3 months ago
London, United Kingdom Huda Beauty Full time**Who We Are**:At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and...
-
Customer Service Coordinator
4 days ago
London, UK, UK, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...